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Open nowPosted 25 days ago

Customer Success Manager

Workable (global search)108,016 open roles

Where
Brazil
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerWorkable (global search) · Brazil

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 25 days ago

Workable (global search) median: 7 days open

The posting

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

About the company

Our client is a fast-growing health and longevity-focused wellness company specializing in metabolic science and personalized medical optimization. Operating at the intersection of clinical care and performance wellness, the team provides a comprehensive suite of services including medically supervised weight loss, peptide therapy, hormone optimization, and advanced recovery treatments like hyperbaric oxygen and cryotherapy. They serve a diverse demographic of high-performing individuals, from executives to proactive professionals, through a membership-based model that prioritizes long-term outcomes over reactive medicine.

With a focus on bridging the gap between traditional healthcare and peak performance, this organization utilizes data-driven diagnostic testing and custom-compounded protocols to help clients age smarter and recover faster. The team is dedicated to an evidence-based, patient-centric culture that values innovation and measurable impact. As they continue to scale their presence both physically and virtually, they offer a collaborative and forward-thinking environment for those passionate about the future of functional medicine and aesthetic rejuvenation.

Job Type Full-time

Job Summary We are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you.

Key Responsibilities

  • Lead, mentor, and manage a team of four account managers to ensure peak performance.
  • Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
  • Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
  • Analyze client feedback and surveys to implement service improvements and strategy shifts.
  • Identify and execute opportunities for account growth and expansion within the existing book of business.
  • Act as the primary point of escalation for client needs and team challenges.

Requirements

  • Minimum of 2 years of professional experience in Account Management.
  • Proven leadership experience or the demonstrated ability to manage and develop a team.
  • Ability to work EST-aligned hours with flexibility for core team overlap.
  • Exceptional communication skills and a results-oriented mindset.
  • Strong organizational skills to manage high-volume client portfolios effectively.

Nice-to-Haves

  • Proficiency in Google Workspace.
  • Advanced English language proficiency.

Benefits

💰 Competitive salary

🌎 Fully remote work environment

🚀 Rapid career growth and progression opportunities

📈 Salary raises and performance-based bonuses

🎯 Future incentive structures currently in development

🕒 Flexible working hours with core overlap

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