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Open nowPosted 19 days ago

Customer Success Manager - Influencer Marketing

Workable (global search)108,016 open roles

Where
New York, NY, United States
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Your applicationOpen nowCustomer Success Manager - Influencer MarketingWorkable (global search) · New York, NY, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 19 days ago

Workable (global search) median: 7 days open

The posting

The Role

We’re looking for a motivated Customer Success Manager to join our growing Organic Partnerships team.

This is a great opportunity for someone looking to build a career in influencer marketing and gain hands-on experience working directly with creators and social media campaigns.

You’ll play a key role in supporting creator partnerships from onboarding through content delivery, owning day-to-day creator communication, coordinating content and deliverables, and helping the Organic Partnerships team keep campaigns organized and moving forward.

This is a hands-on, creator-facing role for someone who understands marketing, loves social media and the creator world, and is organized, proactive, and excited to learn and grow.

What You’ll Own

Creator Communication & Campaign Support

  • Own day-to-day communication with creators throughout active campaigns
  • Support creators through onboarding to the Humanz platform and campaign processes
  • Coordinate creator deliverables, timelines, content submissions, feedback, and approvals
  • Support the content development process, helping ensure creator content meets campaign requirements and is delivered on time
  • Assist with creator negotiations around rates, deliverables, and campaign requirements
  • Maintain strong, positive relationships with creators and provide ongoing support throughout the campaign lifecycle
  • Keep creator activity, deliverables, and campaign information organized and up to date
  • Track campaign progress and results and assist with campaign reporting
  • Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support
  • Work closely with internal team members to troubleshoot issues and keep campaigns moving forward
  • Manage multiple creator relationships, priorities, and deadlines simultaneously

Requirements

  • Bachelor’s degree in Marketing, Communications, Business, or a related field – preferred
  • Strong understanding of marketing principles, digital marketing, and social media
  • Passion for influencer marketing, social media, and the creator economy
  • Strong familiarity with TikTok, Instagram, YouTube, and current social media trends
  • Excellent written and verbal communication skills
  • Highly organized with strong attention to detail
  • Comfortable managing multiple tasks and deadlines simultaneously
  • Proactive, resourceful, and eager to take ownership
  • Fast learner who is excited to build a career in influencer marketing

Benefits

Pay range and compensation package

  • Base salary: $60,000- 75,000 USD per year.

Equal Opportunity Statement

Humanz is an equal opportunity employer.

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