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Open nowPosted 58 days ago

Customer Success Manager | Talent Marketplace

Workable (global search)107,990 open roles

Where
Brazil
Work mode
Remote
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Your applicationOpen nowCustomer Success Manager | Talent MarketplaceWorkable (global search) · Brazil

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  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 58 days ago

Workable (global search) median: 6 days open

The posting

Build Your Career with the HireLago Talent Marketplace!

We're building a marketplace where exceptional professionals get discovered by exceptional companies.

Be considered for full-time and part-time remote opportunities that match your skills and experience.

When you join our Talent Network, you'll have the opportunity to be assessed and vetted by our Recruitment Team. Become a HireLago Certified Professional, and showcase your profile to trusted employers worldwide.

Job Title: Customer Success Manager

Location: Remote - Philippines, Eastern Europe, and Latin America

USD Salary: Negotiable based on experience

The Customer Success Manager (CSM) is responsible for ensuring that clients achieve their desired outcomes through the company's products or services, driving long-term retention, satisfaction, and account growth. This role builds deep, strategic relationships with customers - acting as a trusted advisor who proactively identifies risks, surfaces opportunities, and advocates for the customer internally. The CSM owns the post-sale customer relationship and is a key driver of net revenue retention (NRR).

Responsibilities:

  • Manage a portfolio of client accounts, serving as their primary point of contact post-onboarding.
  • Lead regular business reviews (QBRs/EBRs) to assess client health, review performance against goals, and align on strategy.
  • Develop and execute customer success plans (CSPs) tailored to each client's objectives and growth trajectory.
  • Monitor account health metrics (usage, engagement, NPS, support tickets) and proactively intervene when risk is detected.
  • Drive product adoption and ensure clients are realizing maximum value from the solution.
  • Identify expansion and upsell opportunities and partner with the sales team to close them.
  • Manage renewals and negotiate contract extensions to maximize retention.
  • Advocate for customer needs internally, collaborating with product, support, and sales teams.
  • Onboard new clients effectively and ensure a smooth transition from sales to success.
  • Collect and synthesize customer feedback to inform product roadmap and service improvements.

Requirements

  • 2–4 years of experience in customer success, account management, or client services.
  • Proven track record of managing client relationships and driving retention and satisfaction.
  • Strong communication, presentation, and interpersonal skills.
  • Ability to manage a portfolio of accounts simultaneously with varying complexity.
  • Data-driven approach - comfortable analyzing account health metrics and building success plans.
  • Experience with CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or
  • similar).
  • Proactive mindset with the ability to identify risk and opportunity early

Nice To Have:

  • Experience in SaaS, ecommerce, or managed services customer success.
  • Familiarity with customer health scoring models and early warning systems.
  • Track record of hitting net revenue retention (NRR) and expansion targets.
  • Experience conducting executive business reviews (EBRs) with C-level stakeholders.
  • Background in an industry relevant to the company's customer base.
  • Knowledge of product-led growth (PLG) and digital customer success strategies.

Benefits

  • ✅ Become a Certified Professional through our vetting process.
  • ✅ Showcase your profile on the HireLago Talent Marketplace, trusted by growing startups, agencies, and established companies worldwide.
  • ✅ Gain access to exclusive remote opportunities before they're publicly advertised.
  • ✅ Get matched with roles that fit your skills, experience, schedule, and salary expectations.
  • ✅ Build long-term career opportunities through our growing global employer network.
  • ✅ 100% free for professionals, no placement fees, subscriptions, or hidden costs.
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