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Open nowPosted 90 days ago

Customer Success Specialist

Workable (global search)108,016 open roles

Where
Riyadh, Riyadh Province, Saudi Arabia
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Your applicationOpen nowCustomer Success SpecialistWorkable (global search) · Riyadh, Riyadh Province, Saudi Arabia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 90 days ago

Workable (global search) median: 7 days open

The posting

Job Summary

We are seeking a Customer Success Specialist to build and maintain strong relationships with customers, ensure successful adoption of our platform, and deliver an exceptional customer experience. The successful candidate will play a key role in customer retention, subscription renewals, and driving long-term customer satisfaction.

Key Responsibilities

• Manage customer relationships and serve as the primary point of contact for customer needs and inquiries. • Monitor customer engagement and platform usage to encourage adoption and maximize value. • Handle customer issues, complaints, and escalations in a timely and professional manner. • Manage subscription renewals and support retention efforts to minimize churn. • Develop and maintain customer success plans aligned with customer objectives. • Analyze customer data and prepare performance reports and insights. • Gather customer feedback and communicate customer needs to internal stakeholders. • Collaborate with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience. • Identify opportunities to improve customer satisfaction and overall account health.

Requirements

• Bachelor’s degree in Business Administration or a related field. • 1–2 years of experience in Customer Success, Account Management, or a similar customer-facing role. • Previous experience in a SaaS company is required. • Strong communication and relationship management skills. • Excellent problem-solving and customer service abilities. • Strong analytical skills with the ability to interpret data and generate insights. • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with subscription-based products or services. • Familiarity with CRM and customer success tools.

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