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Open nowPosted 46 days ago

Customer Success Specialist - Vio

Workable (global search)108,016 open roles

Where
Beirut, Beirut Governorate, Lebanon
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Your applicationOpen nowCustomer Success Specialist - VioWorkable (global search) · Beirut, Beirut Governorate, Lebanon

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 46 days ago

Workable (global search) median: 7 days open

The posting

Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.

You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.

What You Will Do

  • Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
  • Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
  • Handle incoming support tickets and client inquiries in a timely, professional manner
  • Help monitor account health and flag potential issues to the CSM team
  • Conduct platform walkthroughs and training sessions with dealership staff
  • Collect and document client feedback and relay it to the product and tech teams
  • Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
  • Collaborate closely with CSMs to ensure clients receive consistent, proactive support

Requirements

  • 0 to 2 years of experience in customer support, customer success, or a client-facing role
  • Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients
  • Comfortable with technology and genuinely curious about AI
  • A clear, friendly communicator who builds rapport easily
  • Organized, detail-oriented, and able to manage multiple tasks at once
  • Proactive and self-motivated — you take initiative without waiting to be told
  • Experience with SaaS, automotive retail, or tech support is a plus but not required
  • Based in Europe and available to work CET or UK business hours

Why Join Viova?

  • Work at the intersection of automotive retail and AI — a market that is growing fast
  • Clear growth path to a full CSM role as the team expands. We promote from within
  • Join an international, collaborative team that moves quickly and values your input
  • Competitive salary with access to cutting-edge technology
  • Make a real difference for dealerships and their customers every day
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