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Open nowPosted 165 days ago

Customer Support Agent for an Insurance Team - German speaking

Workable (global search)108,016 open roles

Where
Berlin, BE, Germany
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Your applicationOpen nowCustomer Support Agent for an Insurance Team - German speakingWorkable (global search) · Berlin, BE, Germany

  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 165 days ago

Workable (global search) median: 7 days open

The posting

Join us in Greece to help redefine insurance

Take this opportunity to work with a global leader in consumer protection and claims services. We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles.

Join a team united by the same end goal: to completely change the way people think about insurance plans.

What You’ll Do

  • Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language.
  • Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
  • Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey.
  • Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures.
  • Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly.
  • Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time.
  • Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
  • Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements.

Requirements

  • Excellent German and good English language skills (spoken and written)
  • Great communication skills, active listening, and the ability to simplify complex topics
  • Problem-solving mindset, attention to detail, and accountability
  • Comfort working across multiple systems (CRM, claims platforms, office tools)
  • Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR)
  • Commitment to continuous learning and operational excellence

Benefits

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary (14 salaries per year)
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community and social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place To Work–Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

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