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Open nowPosted 160 days ago

Customer Support Agent for the Mercedes Team - Dutch speaking

Workable (global search)108,016 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowCustomer Support Agent for the Mercedes Team - Dutch speakingWorkable (global search) · Athens, Attica, Greece

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 160 days ago

Workable (global search) median: 7 days open

The posting

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

  • 24/7 breakdown support following strict safety guidelines
  • Recovery assistance for vehicles to dealerships
  • B2B & B2C customer support
  • Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

  • Support for Mercedes Me App and digital services
  • Account login, activation/deactivation of digital services
  • Service purchases, online appointment booking, vehicle monitoring
  • Inform customers about features included in service packages
  • Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

  • Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
  • Provide support to demanding luxury clients, often in sensitive situations

Requirements

  • Dutch: C1 (mandatory)
  • English: B2 (for training & operations)
  • Strong communication and customer service skills
  • Advanced problem-solving and multitasking abilities
  • Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
  • Driver’s license: a plus
  • Previous experience in customer service or technical support: preferred but not required

Benefits

  • Flexible work options: Remote anywhere in Greece
  • Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
  • Competitive monthly salary plus two extra annual payments
  • Paid training and onboarding program
  • Health insurance and additional perks
  • International work environment with colleagues across Europe
  • Free online Greek language courses
  • Modern offices in Athens with comfortable break areas
  • Career development opportunities and internal mobility
  • Social events and team initiatives

Life in Greece

  • Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
  • Ready to start your Dutch-speaking customer care career in Greece?
  • Apply today and join our international streaming support team!
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