Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 739 days ago

Customer Support Analyst - Pharmaceutical Sales

Workable (global search)108,016 open roles

Where
Hopewell Township, NJ, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Analyst - Pharmaceutical SalesWorkable (global search) · Hopewell Township, NJ, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 739 days ago

Workable (global search) median: 7 days open

The posting

Our client has engaged us to establish a Sales Operations support team to triage and resolve issues impacting Pharmaceutical Sales Representatives and their organizations. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request. As new and challenging types of requests are received, the Customer Support Analyst will be expected to document their approach as Standard Operating Procedures

The ideal candidate should possess great communication, presentation and organizational skills. They should be able to conduct an extensive amount of research at a rapid pace, and feel comfortable engaging experts throughout the organization to obtain the necessary answers and resolutions. The candidate must also be comfortable with a predefined Service Level Agreement (SLA) and being held accountable to such SLA on a day to day basis.

It is preferred the expert be comfortable with computer systems and confident to learn new systems as needed. Experience in SalesForce.com, Veeva, BI tools, Field Reporting and CRM/SFA is a plus.

Requirements

  • Bachelor’s Degree is a plus but not required
  • Skilled at analyzing complex issues and distilling concepts to others
  • Ability to multitask and work in a fast-paced, time sensitive environment while adhering to deliverables and timelines
  • Strong interpersonal skills, with the ability to work in a professional and collaborative manner
  • Adept at written and verbal communication and comfortable with public speaking
  • Able to proactively identify risks, and drive action to mitigate and resolve issues
  • Ability to take on new challenges and work outside of one’s comfort zone
  • Ability to identify challenges in existing processes and perform in a dynamic environment to develop actionable solutions and define process improvements.
  • A minimum of 3 years of industry experience (healthcare, medical device or pharmaceutical) related to market, analytics, field sales, or sales support is preferred
  • Knowledgeable with syndicated data sources, such as iQVIA and with the sales process (pharmaceutical, etc.)
  • Must have a proven track record of providing value added customer service.
  • Ability to support cross-functional teams and the ability to understand and translate their business issues into actionable solutions.
  • Excellent personal leadership, collaboration, communication (written, verbal, and presentation)
  • Strong critical thinking skills and attention to detail are required.
  • The individual must perform in a dynamic environment with the knowledge to recommend and implement process improvements.
  • Handle multiple projects simultaneously, adhere to deliverables and timelines, and be open to creative problem solving and team collaboration.
  • Must have competency in MS Word, Excel, PowerPoint. Have the capacity to learn new technologies and data structures.
  • A clear understanding of Business Processes and how such processes impact the organization as a whole is preferred
  • Ability to resolve issues from customers in a professional and timely manner
  • Ability to identify gaps in business processes and recommend solutions to fix the process in order to make the team more efficient.
  • Must have customer service experience in any capacity that demonstrates knowledge on dealing with customers on a continual basis
  • Pharmaceutical Sales process knowledge is desired but not required.

Benefits

Keen360 is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies and deliver innovative solutions to achieve measurable results. Our projects range from pure design and development topics to more transverse transformation involving multiple business lines or regions.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.