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Open nowPosted 10 days ago

Customer Support Bilingual Japanese

Workable (global search)108,016 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowCustomer Support Bilingual JapaneseWorkable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 10 days ago

Workable (global search) median: 7 days open

The posting

Job description

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.

• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Escalating real-time issues to client/supervisor.

• Translate Japanese to English or Chinese and vice versa.

• Report and minutes writing in Japanese and/or English.

• Attend Japanese client meeting if required.

Requirements

Requirements:

• English (fluent), Chinese (fluent) and Japanese (fluent-business level), with N2 Certification.

• 2-3 years of experience of working in a global environment in a similar position of advantage.

• Requires to work on weekends and public holidays with a fixed schedule onsite at the Side Malaysia office.

• Strong in both written and communicating in English, Chinese and Japanese - in order to liaise with Japanese speaking associates

• Ability to deliver excellent customer service quality utilizing soft skills

• Able to understand games from a gamer’s perspective and give indepth gaming and PC/console troubleshooting support

• Ability to solve and analyze information accurately with appropriate speed and guidelines

• Team player

• Those with strong interest in games are preferred but we do welcome those with good customer service experience equivalent industry

Working condition:

• 12 month contract fixed

• Onsite (Shift-based, 2 days off a week)

• 9am~6pm (1 hour break)

Benefits

• Transportation allowance

• Medical Re-imbursement

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3×

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