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Open nowPosted 681 days ago

Customer Support Executive (JLPT N1/N2)

Workable (global search)109,826 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowCustomer Support Executive (JLPT N1/N2)Workable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 681 days ago

Workable (global search) median: 2 days open

The posting

Responsibilities:

  • Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency.
  • Handle customer inquiries, complaints, and feedback through various communication channels.
  • Assist customers with product and service-related questions, ensuring a high level of customer satisfaction.
  • Collaborate with internal teams to resolve customer issues effectively and efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Identify and escalate complex issues to relevant teams when necessary.
  • Prepare reports and analyze customer feedback to enhance service delivery.
  • Participate in training and development programs to enhance product knowledge and customer support skills.
  • Foster positive relationships with clients to promote loyalty and repeat business.
  • Stay informed about company products, services, and industry trends to better assist customers.

Requirements

  • Language Proficiency: Fluency in Japanese with JLPT N1 or N2 certification.
  • Reason: Role requires handling inquiries from Japanese-speaking customers and providing localized support tailored to their language and cultural needs.
  • Diploma or degree in Business, Communications, or a related field is preferred.
  • Prior experience in customer support or service-related roles.
  • Strong communication and interpersonal skills.
  • Customer-oriented mindset with the ability to handle inquiries professionally.
  • Proficiency in MS Office applications and customer support software.
  • Excellent organizational and time management skills.
  • Ability to work independently as well as part of a team.
  • Flexibility to adapt to changing priorities and customer needs.
  • Strong problem-solving abilities.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

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