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Open nowPosted 119 days ago

Customer Support Manager

Workable (global search)107,990 open roles

Where
São Paulo, SP, Brazil
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Your applicationOpen nowCustomer Support ManagerWorkable (global search) · São Paulo, SP, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 119 days ago

Workable (global search) median: 6 days open

The posting

Job Title: Customer Support Manager – Latin American Operations

Key Responsibilities: - Oversee and manage customer support activities for Latin American markets. - Lead and mentor a team of customer support representatives to ensure high-quality service. - Develop and implement strategies to improve customer satisfaction and operational efficiency. - Handle escalated customer issues and resolve them in a timely and professional manner. - Monitor performance metrics and prepare regular reports for senior management. - Collaborate with other departments to address customer needs and feedback.

Requirements: - Fluency in both Portuguese and English is mandatory. - Proven experience in customer support or a related field, preferably in a managerial role. - Strong leadership and communication skills. - Ability to work effectively in a multicultural environment. - Excellent problem-solving and organizational abilities.

This role is critical to ensuring exceptional customer experiences and supporting the growth of our business in Latin America.

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