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Open nowPosted 34 days ago

Customer Support Representative

Workable (global search)108,016 open roles

Where
Colombia
Work mode
Remote
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Your applicationOpen nowCustomer Support RepresentativeWorkable (global search) · Colombia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 7 days open

The posting

Customer Support Representative

Position Type: Full-Time, Remote Working Hours: EST Time Zone

About the Role

We are looking for a reliable, organized, and customer-focused Customer Support Representative to support daily administrative and client-facing operations.

This role will handle incoming calls, client inquiries, appointment scheduling, client intake, calendar management, and general administrative support. The ideal candidate is professional, bilingual in English and Spanish, comfortable handling confidential information, and able to multitask in a fast-paced environment.

Responsibilities

Customer Support & Reception

  • Handle incoming customer support and receptionist calls professionally.
  • Transfer calls and make announcements to clients when needed.
  • Respond to client questions and provide timely assistance.
  • Maintain a professional and welcoming phone presence.

Client Intake & Communication

  • Conduct client intakes over the phone and accurately collect required information.
  • Communicate with clients through phone and email.
  • Handle client inquiries while maintaining confidentiality and professionalism.
  • Follow up on client requests and ensure timely resolution.

Calendar & Appointment Management

  • Manage calendars and schedule appointments and meetings.
  • Coordinate scheduling changes, confirmations, and rescheduling.
  • Ensure appointments and calendar information remain accurate and up to date.

Administrative Support

  • Prepare basic reports and assist with organizing team workflows.
  • Track tasks, follow-ups, and administrative activities.
  • Maintain accurate records and documentation.
  • Provide general support with day-to-day administrative operations.

Required Experience & Skills

Must-Have

  • Previous experience in customer service, receptionist, or a similar role.
  • High school diploma or equivalent.
  • Valid HIPAA certification — required.
  • Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
  • Fully bilingual in English and Spanish.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft 365, including Outlook, Word, and Excel.
  • Familiarity with Google Calendar and Gmail.
  • Strong organizational and multitasking abilities.
  • Excellent attention to detail.
  • Ability to work EST hours.
  • Reliable internet connection and professional remote-work setup.

What Makes You a Strong Fit

  • Professional and confident when communicating with clients by phone and email.
  • Highly organized and able to manage multiple priorities.
  • Reliable with strong follow-through and attention to detail.
  • Comfortable handling confidential and sensitive information.
  • Adaptable and able to respond quickly to changing priorities.
  • Customer-focused and committed to providing a positive client experience.

Interview Process

  1. Initial Recruiter Screening
  2. Client Interview
  3. Offer Stage

#LI-AG1

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