Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 24 days ago

Customer Support Representative

Workable (global search)107,990 open roles

Where
New York, NY, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support RepresentativeWorkable (global search) · New York, NY, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 24 days ago

Workable (global search) median: 6 days open

The posting

About the Role

This is an amazing opportunity for a Customer Support Representative to join our Customer Support Team. In this role, you will get to work directly with our founding team to establish the foundations for a strong Support team, which will be one of the platform’s distinguishing features.

About the Job

CurbWaste is on a mission: to modernize the waste and recycling industry. We're a venture backed company with 150+ customers using CurbWaste's all in one solution to transform their businesses. We have a lot more to do, becoming the system of record to one of the most critical industries in the world and support the hard-working people of the waste industry.

Our customers love us almost as much as we love them (with a proud NPS score of 80+!).

We were recently honored as the SMB Tech Top 50 and continue to push boundaries as the up-and-coming solution for waste haulers around the US.

We're looking for big thinkers and humble warriors.

The core values we live by:

  • Serve our customers, serve our industry
  • Be infinitely curious
  • Resourcefulness over resources
  • Win as a team, learn as a team
  • Do the 1% more

What You Will Do

In this role you will be the first point of contact for our customers post go-live. You will help troubleshoot any technical issues and answer questions on product use. You’ll get to work collaboratively with peers in the Engineering, Product, and Account Management teams to provide the best outcomes in a timely manner for our customers. Tactical responsibilities include:

  • Supporting our customers through email, chat and phones with product guidance and technical troubleshooting
  • Using a professional and empathetic tone to communicate clear and accurate information
  • Maintaining post-sale rapport with a dedicated and passionate customer group
  • Documenting and following up on escalated technical issues with Engineering teams
  • Being the go-to resource for any questions regarding CurbWaste and CurbPOS products for internal and external stakeholders
  • Communicating the customer’s perspective and trends to Product and Development teams for feature improvements/fixes
  • Leveraging AI tools and Support experience to improve Support team operational efficiency and response quality

Requirements

What You Will Need

The most important things we look for are passion, grit, and hunger. To be successful at CurbWaste, you will need to be motivated by impact, growth. The ideal candidate must demonstrate strong attention to detail, with a focus on accuracy and consistency in all tasks. The role requires the ability to carefully review customer context, as well as identify and troubleshoot technical issues.

These are the skills we look for in this role:

  • 1–2 years in a technical support role at a SaaS company supporting customers through text and voice
  • Critical thinking skills with experience in troubleshooting and escalating software issues are a must
  • A clear view on what constitutes excellent customer service and support
  • Proven ability to manage multiple tasks while maintaining attention to detail and navigating uncertainty
  • Familiarity with SaaS business models is a plus
  • Experience using a support ticketing system (Intercom, Jira, etc) is a plus; experience with Intercom Fin or similar AI-powered support tools is a bonus
  • Comfort with AI tools and a willingness to integrate them into daily workflows to enhance productivity
  • Technical skill familiarity (Excel, SQL, database management, Python, etc.) is a plus

Benefits

Benefits

This is not just a job. This is a career, a chance to make a direct impact. Here's how we help:

  • Competitive salary range: $65k–$70k
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Health benefits: Company-paid medical, dental, and vision

Our Mission

We aim to change the way waste companies run their business. We are a software founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions and we are focused on being the leaders in change.

At CurbWaste we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.