Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 46 days ago

Customer Support Specialist

Workable (global search)108,016 open roles

Where
Metro Manila, Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support SpecialistWorkable (global search) · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 46 days ago

Workable (global search) median: 7 days open

The posting

Who are we seeking?

We’re on the hunt for a Customer Support Specialist who truly loves assisting others and providing exceptional service every day. You’ll be at the heart of our customer experience—engaging with clients through tickets and live chat, addressing their needs, and most importantly, leading and supporting the onboarding process to ensure a smooth and positive experience from the very beginning. You’ll help build strong client relationships while making sure every interaction leaves a lasting positive impression.

If you flourish in a dynamic environment, convey empathy in every conversation, and take satisfaction in swiftly resolving issues, we’re excited to connect with you!

About Us

We’re a fast-growing company that values collaboration, innovation, and great customer experiences. Our team is dedicated to providing world-class support while constantly improving our processes, knowledge base, and customer satisfaction.

What will you do?

  • Lead the onboarding and implementation journey, ensuring a smooth experience for all!
  • Manage customer inquiries via tickets and live chat, providing accurate and timely assistance.
  • Troubleshoot product or service-related issues and ensure resolutions meet quality standards.
  • Update and maintain the Knowledge Center to help customers find information easily.
  • Collaborate with internal teams to share customer insights and suggest process improvements.
  • Identify recurring issues and contribute ideas to improve efficiency and user experience.

Requirements

Hard Skills

  • Excellent written and spoken English communication skills.
  • Proficiency in using CRM systems, chat platforms, and ticketing tools is a plus.
  • Ability to write clear and concise documentation, FAQs, or help articles.
  • Strong attention to detail and analytical problem-solving abilities.
  • Familiarity with Excel – Basic to intermediate knowledge of Excel for data analysis, reporting, or project tracking.
  • Project Management Tools – Experience or familiarity with tools like Trello, Asana, or similar software to manage tasks and projects.

Soft Skills

  • Empathetic and patient communicator.
  • Proactive, resourceful, and adaptable in fast-paced settings.
  • Team-oriented but comfortable working independently.
  • Passion for helping people and delivering exceptional customer experiences.

Experience

  • At least 1 year of experience in a customer support or related role.
  • Experience in a SaaS or tech-based environment is a plus.

Benefits

What’s in store for you?

  • Work with a supportive, growth-minded team.
  • Opportunity to shape customer experience and processes.
  • Career development in a company that values your input and growth.

Benefits

✨ Comprehensive training 🌱 Growth opportunities 🤝 Collaborative team culture 💼 100% Remote Setup

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.