Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 34 days ago

Customer Support Specialist - Driver Communications

Workable (global search)108,016 open roles

Where
Brazil
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Specialist - Driver CommunicationsWorkable (global search) · Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 34 days ago

Workable (global search) median: 7 days open

The posting

Customer Support Specialist – Driver Communications

Location: Remote Industry: Logistics / On-Demand Delivery Employment Type: Full-Time Compensation: $1,200–$1,500 USD/month Schedule: 4 shifts per week | 10 hours per shift | Variable schedule + weekend coverage

About the Role

We are looking for a highly experienced Customer Support Specialist – Driver Communications to support a fast-paced, technology-driven logistics operation.

This is not a traditional customer service position. The role requires someone who is already comfortable working in a high-volume, real-time support environment where multiple conversations, operational issues, and changing priorities must be handled simultaneously.

The ideal candidate has previous experience in high-volume chat support, logistics, transportation, delivery operations, driver support, dispatch, or another fast-paced operational environment.

Key Responsibilities

  • Provide high-volume, real-time chat support to drivers throughout their shifts.
  • Manage multiple active conversations and operational issues simultaneously.
  • Respond to driver questions quickly, accurately, and professionally.
  • Troubleshoot delivery, driver, scheduling, and operational issues in real time.
  • Determine when an issue can be resolved independently and when escalation is required.
  • Escalate urgent or complex situations quickly to the appropriate internal team.
  • Coordinate with operations and other internal teams to resolve driver-related issues.
  • Follow established workflows, escalation procedures, and service standards.
  • Adapt quickly to changing priorities, schedules, and operational requirements.
  • Help maintain a reliable and positive experience for the driver network.

Mandatory Requirements

  • Minimum 4+ years of professional experience in Customer Support, Customer Service, Operations Support, Logistics Support, Dispatch, or a closely related position.
  • Proven hands-on experience in a high-volume, fast-paced customer support or operations environment.
  • Professional experience providing real-time support through live chat or similar instant communication channels.
  • Demonstrated ability to manage multiple active customer conversations, requests, or operational issues simultaneously.
  • Experience working with strict response-time expectations, service levels, queues, or other performance-driven support metrics.
  • Excellent written English, minimum C1 level, with strong grammar, clarity, and professional communication.
  • Strong problem-solving skills and ability to make decisions without constant supervision.
  • Ability to learn and navigate multiple software platforms simultaneously.
  • Reliable high-speed internet connection and appropriate remote-work setup.
  • Full availability for the required variable schedule, including weekend coverage.

Strongly Preferred Experience

  • Logistics or transportation operations.
  • Last-mile delivery or on-demand delivery platforms.
  • Driver or courier support.
  • Dispatch or fleet operations.
  • Field operations.
  • Ride-sharing or gig-economy platforms.
  • High-volume BPO/customer support environments.
  • Real-time operational support involving urgent issue resolution.
  • Experience supporting drivers, couriers, contractors, or other field-based teams is a significant advantage.

Skills & Competencies

  • Excellent written communication and fast response times.
  • Strong multitasking and prioritization skills.
  • Detail-oriented, organized, and reliable.
  • Strong problem-solving and escalation judgment.
  • Comfortable working under pressure in fast-paced environments.
  • Adaptable, accountable, and effective in remote teams.

Schedule & Availability – Important

This role requires significant schedule flexibility. Candidates should carefully review these requirements before applying.

  • Four (4) shifts per week.
  • 10 hours per shift.
  • Schedule is established one month at a time.
  • Workdays may change from week to week.
  • Shift start times may vary.
  • Approximately 3–4 weekend shifts per month.
  • Weekend shifts may fall on Saturday and/or Sunday.

Why Join?

  • 100% remote opportunity.
  • Work with a fast-moving U.S.-based logistics operation.
  • Gain direct exposure to driver communications and real-time operations.
  • Join a collaborative, performance-driven remote team.
  • Opportunity for professional growth based on performance and demonstrated capabilities.

Proactive Recruiting: We’re actively building our talent network for current and upcoming client opportunities. While this posting may not represent an immediate opening, qualified candidates may be considered as matching roles become available.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.