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Open nowPosted 12 days ago

Customer Support Specialist - Inbound

Workable (global search)108,016 open roles

Where
Central Visayas, Philippines
Work mode
Remote
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Your applicationOpen nowCustomer Support Specialist - InboundWorkable (global search) · Central Visayas, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 12 days ago

Workable (global search) median: 7 days open

The posting

ABOUT AJ MEDIA

At AJ Media, our brands live and die by the customer experience. We need someone who can handle high volumes of inbound support while making every single customer feel like they're our only customer. If you're a problem-solver who takes pride in turning frustrated shoppers into brand evangelists, we want you.

THE OPPORTUNITY

You'll be the first line of defense and the last line of trust for our customers. From order inquiries to returns and escalations, you'll handle it all — with speed, empathy, and an obsession for getting it right.

WHAT YOU'LL DO

  • Respond to inbound customer inquiries across email, live chat, and social DMs with speed and accuracy
  • Resolve order issues, shipping delays, returns, exchanges, and billing questions within SLA targets
  • Proactively turn service interactions into retention moments — reduce churn through stellar support
  • Escalate complex issues appropriately while owning the customer's outcome end-to-end
  • Maintain a CSAT (Customer Satisfaction Score) of 90%+ consistently
  • Identify patterns in customer issues and flag recurring problems to the operations team
  • Keep helpdesk (Gorgias or similar) organized with proper tagging, notes, and follow-up
  • Contribute to and maintain FAQ, help articles, and support macros

Requirements

WHO YOU ARE

  • 1–3 years of customer support experience, ideally in an ecommerce or DTC environment
  • You write with clarity, warmth, and professionalism — even on your toughest days
  • You handle high-volume queues without losing attention to detail or empathy
  • You're a natural problem-solver who doesn't wait to be told what to do
  • You're comfortable with helpdesk tools (Gorgias, Zendesk, or similar), Shopify, and basic CRM
  • You understand ecommerce logistics: shipping carriers, fulfillment workflows, refund processes

BONUS POINTS IF YOU HAVE

  • Experience with Gorgias or ReAmaze specifically
  • Shopify admin knowledge
  • Knows how to navigate Aircall

Benefits

WHY JOIN US

  • Join a team that genuinely values CS as a growth lever, not a cost center
  • Performance bonuses tied to CSAT and resolution metrics
  • Career growth into CS Team Lead or CX Operations roles
  • Fully remote position with a collaborative, high-ownership culture
  • Competitive Salary + benefits (paid leaves, HMO, allowances)
  • Work with exciting consumer brands in a high-growth environment

Sound like you? Apply now

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