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Open nowPosted 10 days ago

Customer Support Specialist (Incident Resolution)

Workable (global search)108,016 open roles

Where
Azerbaijan
Work mode
Remote
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Your applicationOpen nowCustomer Support Specialist (Incident Resolution)Workable (global search) · Azerbaijan

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 10 days ago

Workable (global search) median: 7 days open

The posting

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do:

  • Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
  • Advise clients: Provide expert advice on bookings and our products.
  • Communicate: Engage with suppliers, hotels, and clients via email and phone.
  • Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner: Ability to learn quickly and stay results-focused.
  • Tech Requirements: A functioning computer and microphone.
  • Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Flexible Schedule: 2 days-on after 2-days off.
  • Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.

The Process:

  1. Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
  2. Meeting with HR: A friendly chat with our HR team.
  3. One minute Internet Speed Test: Just to make sure you’re all set for remote work.
  4. Interview results and offer!

Learn more about our data protection practices in our Privacy Policy:

https://emergingtravel.notion.site/recruitment-privacy-notice

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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