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Open nowPosted 18 days ago

Customer Support Specialist - WSTE

Workable (global search)108,016 open roles

Where
Beirut, Beirut Governorate, Lebanon
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Your applicationOpen nowCustomer Support Specialist - WSTEWorkable (global search) · Beirut, Beirut Governorate, Lebanon

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 18 days ago

Workable (global search) median: 7 days open

The posting

Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

  • Answering Client support issues and working with clients via phone, connected session, and email.
  • Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
  • Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
  • Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
  • Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
  • Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
  • Building SQL queries for data analysis
  • Helping write and optimize in-application SQL statements and queries
  • Using data, generating and interpreting results to most accurately and quickly resolve issues
  • Controlling data quality and providing remedial actions
  • Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
  • Working with Clients to create, program, deploy, and test Client documents within the software application
  • Preparing documentation and writing articles to publish in the client facing Knowledge Base
  • Handling common database procedures such as upgrade, backup, recovery, and migration
  • Performing application and database testing
  • Becoming expert in the configuration and use of WeSuite software and supporting tools and systems

Requirements

  • 3 years plus direct enterprise software application customer support
  • Troubleshooting and resolution of issues
  • SQL Server and database management
  • Writing SQL queries
  • Microsoft Windows environment
  • Crystal Reports
  • Use of Zendesk
  • Skillsets Required:
  • SQL Server and database management
  • SQL queries
  • Excellent communication skills both written and verbal
  • Data interpretation
  • Zendesk experience a plus
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