Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

CX / Service Designer

Workable (global search)107,990 open roles

Where
Abu Dhabi, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCX / Service DesignerWorkable (global search) · Abu Dhabi, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 17 days ago

Workable (global search) median: 6 days open

The posting

We’re looking for an experienced Service Designer / CX Designer to join our team and help shape better end-to-end customer and service experiences.

In this role, you’ll analyze how services work today across people, processes, systems, and touchpoints, identify opportunities for improvement, and design how they should work in the future.

You’ll work closely with clients, users, and cross-functional teams to understand customer needs, business objectives, operational realities, and pain points. You’ll map current experiences, facilitate workshops, uncover opportunities, and design future-state journeys and service models across both digital and physical channels.

This is a relatively senior, hands-on role for someone who can move confidently between customer experience, service design, research, workshop facilitation, and business process thinking, turning complex challenges into clear and actionable solutions.

What You'll Do

❏ Conduct research and stakeholder interviews to understand customer needs, behaviours, business objectives, and operational challenges

❏ Analyze existing services and business processes to identify friction, inefficiencies, gaps, and opportunities for improvement

❏ Map end-to-end customer journeys across digital and physical channels

❏ Identify customer needs, pain points, moments that matter, and opportunities to improve the overall experience

❏ Create customer journey maps, empathy maps, experience maps, and service blueprints to visualize and communicate findings

❏ Map current-state (as-is) experiences, services, and processes to understand how they operate today

❏ Design future-state (to-be) journeys and service experiences that address customer and business needs

❏ Develop service blueprints connecting frontstage customer interactions with backstage processes, people, systems, and dependencies

❏ Plan, structure, and facilitate client and stakeholder workshops, including discovery, journey mapping, co-creation, ideation, prioritization, and future-state design sessions

❏ Lead workshop discussions, manage different stakeholder perspectives, and turn workshop outputs into clear insights, decisions, and next steps

❏ Translate complex business and operational workflows into clear visual process maps and service models

❏ Collaborate with UX designers, researchers, business analysts, product teams, and other specialists to translate service concepts into deliverable experiences

❏ Validate proposed journeys and service concepts with users and stakeholders where required

❏ Define clear recommendations and opportunities that can guide subsequent product, UX, operational, or technology decisions

❏ Document and present research, journeys, processes, service concepts, and recommendations clearly to senior stakeholders and clients

Requirements

You’re Our Match If You Have

❏ At least 8 years of hands-on experience in Service Design, Customer Experience, or a closely related discipline

❏ Proven experience mapping complex end-to-end customer journeys across digital and physical touchpoints

❏ Strong experience creating journey maps, service blueprints, experience maps, and process flows

❏ Experience mapping both current-state (as-is) and future-state (to-be) services and processes

❏ Strong workshop facilitation experience, with the confidence to independently plan and lead sessions with clients, senior stakeholders, and cross-functional teams

❏ Experience facilitating discovery, journey mapping, co-creation, ideation, prioritization, and future-state workshops

❏ Strong understanding of how customer experience connects with people, processes, operations, systems, and technology

❏ Experience conducting or working directly with customer and stakeholder research

❏ Ability to uncover customer needs, pain points, behavioural insights, and opportunities for service improvement

❏ Strong analytical and problem-solving skills, with the ability to make sense of complex services and business environments

❏ Ability to simplify complex systems, processes, and experiences into clear and actionable visual outputs

❏ Strong proficiency with modern service design, research, mapping, prototyping, and collaboration tools, such as Figma, FigJam, Miro, Lucidchart, or similar

❏ Up-to-date knowledge of the latest digital and AI-powered tools used across research, synthesis, journey mapping, service design, visualization, and prototyping

❏ Ability to use AI tools to accelerate research synthesis, analysis, ideation, documentation, and service design activities while maintaining strong human judgment and quality

❏ Curiosity and willingness to continuously explore and adopt new tools and methods that improve the speed and quality of the design process

❏ Strong presentation, storytelling, and stakeholder communication skills

❏ Ability to work collaboratively across multidisciplinary teams while also owning work independently

❏ Strong organizational skills and the ability to manage multiple priorities and changing project requirements

❏ Arabic speaking is a plus

❏ Willingness to work on-site with clients.

❏ Flexibility to work across different projects, industries, and client environments

What are you waiting for?

YALLA!

Send us your CV and portfolio:

[email protected]

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.