Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 24 days ago

CXOne DFO Engineer (NICE 3rd Party Product)

Workable (global search)108,016 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCXOne DFO Engineer (NICE 3rd Party Product)Workable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 24 days ago

Workable (global search) median: 7 days open

The posting

ROLE: CXOne DFO Engineer (NICE 3rd Party Product)

SALARY: 10-15% hike on current salary

JOB TYPE: Full Time

LOCATION: Kuala Lumpur, Malaysia

JOB DESCRIPTION:

Role Purpose:

Client is seeking an experienced CXOne DFO (Digital First Omnichannel) Solution Engineer to join our growing global engineering team.

The CXOne DFO Solution engineer is responsible for design, development, implementation, and serviceability of client’s CX One digital channels.

The candidate embodies sound engineering principals and is highly collaborative, creative, problem solving, and technically curious.

This role requires proven attention to detail, processes, and an engineering discipline of complex production enterprise environments.

As a member of the broader Services team, the candidate will have direct responsibility for diagnosing and resolving complex integration and call & digital flow issues and outages.

Ideal candidates will possess high proficiency in CXOne studio & DFO or a similar technology, and have extensive delivery experience of complex contact center solutions.

Key Responsibilities:

  1. Architecture & Engineering (10%):

• Leverage understanding of contact center operations DFO configuration in CXOne.

• Leverage understanding of concepts and execution of architecture and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center omni channel solutions.

• Drive architectural standardization and documentation for the contact center environments.

  1. Business Engagement (10%)

• Interact with business customers and end user services to design and implement enhancements for DFO.

• Lead discussions with automation in mind with an underpinning focused on enhancing both customer experiences & productivity enabling all outcomes to be measured.

  1. DFO Business Analysis & Design (20%)

• Ability to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.

• Design, document and develop DFO flows and integration.

• Drive architectural standardization and documentation for the contact center environments.

  1. Automation (60%)

• Develop operational process automation using efficient technologies & procedures for Move, Adds, and Changes to DFO services.

• Leverage agile approaches and DevOps experiences for accelerated design and deployment, and documentation to improve automation, and improve operational models.

• Technical configuration for DFO.

• Ability to leverage the CXOne API's and integrations across an enterprise environment.

  1. Other [10%]

• Undertake other business analysis/process improvements as assigned from time to time.

Experience:

Proven experience to comprehend and implement best practices for contact centers, analyze routine production problems and direct and implement corrective changes to reduce failures and improve redundancy and recovery.

▪ Minimum of 3 years of experience in a Technical/Service role in software, telecommunications, contact center.

▪ Minimum of 1 year of experience working in Nice CXone Studio.

▪ Nice CXone Studio, DFO channels (Chat, SMS, Email, Social Messaging, and Chatbot) ▪ Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.

▪ Integration knowledge of Nice CXOne supported systems such as Microsoft dynamics and Amelia.

▪ Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.

▪ Platform experience with leading collaboration technologies and certifications are a plus. ▪ Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.

▪ Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations

▪ Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.

▪ Excellent written/verbal skills; ability to effectively communicate is required.

▪ Experience in understanding and communicating technical concepts to a non-technical audience.

▪ Bachelor’s degree or equivalent work experience recommended.

▪ Strong background with NICE CXOne implementations ACD, IVR, WFM, including integrations with external platforms.

▪ Experience in understanding and communicating technical concepts to a non-technical audience.

Qualifications:

• Bachelor’s degree or equivalent work experience recommended.

Languages:

• Effective verbal and written communications in English.

• Additional language preferred: Mandarin/Cantonese would be advantageous.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.