The posting
We are looking for passionate and driven individuals who are looking to upskill to become a competent Cybersecurity Technical Manager. You will be provided a quick ramp-up training program with this exciting opportunity to gain hands-on experience in safeguarding information systems and enablement of secure operations for both internal and external clients.
You will work alongside experienced professionals, contribute to enterprise projects, and develop practical skills in delivering scalable cybersecurity solutions. For the right candidates, consideration will be given to join our Xcellink Achievers Program with sign-on incentive and career development support.
The Technical Account Manager, Cybersecurity is a dual-role position that blends strong technical expertise with business leadership. This individual will serve as the Role primary technical lead and business driver for our cybersecurity service offerings. The role requires broad-based cybersecurity knowledge, hands-on implementation experience, and an understanding of cybersecurity governance, frameworks, and market demand.
The TAM will translate technical insights into viable service offerings, engage customers as a trusted advisor, and support the growth of the organization’s cybersecurity portfolio. This is a high-impact role suited for someone who is both technically strong and commercially minded.
Requirements
Key Responsibilities
1. Cybersecurity Business Leadership
- Lead the development, formulation, and enhancement of cybersecurity service offerings, including managed security services, advisory services, assessments, and technology solutions.
- Conduct market research to identify trends, gaps, demand drivers, and competitive offerings.
- Work with internal stakeholders (Sales, Delivery, Solution Architects, Leadership) to define pricing, positioning, and go-to-market strategies.
- Support business development efforts by crafting proposals, service catalogues, and client-facing materials.
- Provide thought leadership on emerging cyber threats, technologies, and best practices.
2. Technical Advisory & Customer Engagement
- Act as the main technical point-of-contact for key cybersecurity customers, ensuring strong relationships and alignment with business objectives.
- Conduct technical workshops, requirement-gathering sessions, and solution recommendations.
- Interpret governance and compliance requirements (e.g., NIST, ISO 27001, CIS, PDPA) and translate them into practical solutions for customers.
- Provide high-level and detailed technical guidance that supports cybersecurity adoption, risk mitigation, and operational improvements.
3. Implementation & Delivery Support
- Work closely with delivery teams to ensure service quality and technical accuracy across cybersecurity implementations.
- Review architecture designs, hardening guides, and security controls to ensure alignment with best practices.
- Assist in troubleshooting and resolving cybersecurity issues escalated from customers or internal teams.
- Ensure proper documentation and reporting for delivered services, including assessments, roadmaps, and recommendations.
4. Governance, Compliance & Risk Management
- Provide input and oversight on cybersecurity governance frameworks for customers.
- Conduct or oversee assessments such as vulnerability assessments, risk assessments, compliance reviews, and security posture evaluations.
- Offer strategic recommendations for improving customers’ overall security posture and alignment with governance standards.
Requirements
Technical & Domain Requirements
- Knowledge in cybersecurity or IT infrastructure, with exposure to areas such as:
- Network or system security
- Identity and access management
- Cloud platforms (AWS / Azure / GCP)
- Security assessments or vulnerability management
- Incident handling or security monitoring
- Hands-on involvement in implementing or supporting cybersecurity tools (e.g., firewalls, EDR/XDR, SIEM, IAM solutions) is highly preferred.
- Familiarity with cybersecurity frameworks or governance standards (ISO 27001, NIST, CIS Controls, etc.).
- Understanding of basic regulatory and compliance requirements (e.g., PDPA, MAS TRM) is beneficial.
Professional & Experience Requirements
- 8 to 10 years of working experience, preferably with 3 to 5 years of experience in cybersecurity, IT operations, system engineering, or related technical roles.
- Exposure to customer-facing or project-based work where coordination, requirement gathering, or technical discussions were involved.
- Strong interest in advancing into a cybersecurity leadership, service management, or technical account management role.
- Prior experience in solutioning, SOC operations, or security engineering is an added advantage.
Business & Leadership Attributes
- Strong curiosity and drive to develop expertise across cybersecurity domains, including governance, operations, and business strategy.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Comfortable engaging with customers, identifying challenges, and proposing structured solutions.
- Demonstrated problem-solving mindset and willingness to take ownership of outcomes.
- Commercial awareness or interest in learning how cybersecurity services are packaged, positioned, and delivered in the market.
Certifications (not compulsory but Advantageous)
- Entry and intermediate-level cybersecurity certifications such as:
- CompTIA Security+, CySA+, Network+
- CCNA/CCNP Security
- Azure/AWS Security Fundamentals
- ISO 27001 Internal Auditor or similar
- Willingness to pursue advanced certifications (CISSP, CISM, CCSP) as part of career growth.
Eligibility Criteria for IMDA-CLT Program
Trainees eligible for the CLT must minimally be:
- Singaporean or Singapore Permanent Resident (SPR).
- Able to commit to completing the full training program.
- Able to meet the hiring requirements of the companies.
Conditions of Applications for IMDA-CLT Program
- While an applicant may meet the eligibility criteria, all applicants are subjected to the company’s review for suitability with its hiring requirements, and may not be automatically shortlisted for interview.
- Only shortlisted applicants will be notified by the company directly.
- Companies may hire eligible applicants on a first-come-first-serve basis before any closing date.
- Companies may close their applications when all the jobs offered by the participating companies have been filled.
- Companies’ hiring decision is final and are not obliged to offer explanation or appeals on their hiring decision.
Benefits
We provide:
- on the job training
- Opportunities for professional development and career growth
- A collaborative and supportive work environment
If you possess these skills and are seeking a challenging opportunity in network security engineering, we invite you to apply and contribute to our dedicated team's success.
We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.
