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Open nowPosted 73 days ago

Czech speaking Player Support Specialist for a Gaming Account in Bulgaria

Workable (global search)108,016 open roles

Where
Bulgaria
Work mode
Remote
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Your applicationOpen nowCzech speaking Player Support Specialist for a Gaming Account in BulgariaWorkable (global search) · Bulgaria

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 73 days ago

Workable (global search) median: 7 days open

The posting

Czech-Speaking Player Support Specialist for a Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.

We are currently seeking a Czech-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria. If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career.

Responsibilities

  • Provide exceptional customer support to Czech-speaking players via phone, email, and live chat.
  • Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
  • Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
  • Escalate complex issues to the appropriate internal teams when necessary.
  • Accurately document customer interactions using CRM and ticketing systems.
  • Stay up to date with game updates, promotions, and platform policies.
  • Deliver an outstanding player experience that reflects the client's commitment to excellence.

Requirements

Requirements

  • Native or fluent Czech language skills.
  • Good command of English (written and spoken).
  • Excellent communication and interpersonal skills.
  • Passion for gaming and online entertainment.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced, customer-focused environment.
  • Previous customer service or technical support experience is an advantage but not required.
  • Comfortable using multiple computer applications simultaneously.
  • EU citizenship or legal authorisation to work in the EU.

Benefits

  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • More than fifty benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
  • Financial support during relocation
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