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Open nowPosted 76 days ago

Danish Speaking Customer Support Analyst in a Fintech Account - work in sofia

Workable (global search)108,016 open roles

Where
Sofia, Sofia City Province, Bulgaria
Work mode
Remote
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Your applicationOpen nowDanish Speaking Customer Support Analyst in a Fintech Account - work in sofiaWorkable (global search) · Sofia, Sofia City Province, Bulgaria

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 76 days ago

Workable (global search) median: 7 days open

The posting

Danish Speaking Customer Support Analyst in a Fintech Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with industry-leading employers across the globe. With a deep-rooted commitment to candidate success and client excellence, we have built a reputation as a trusted partner for professionals seeking transformative career opportunities in dynamic international environments. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

We are actively seeking a motivated and detail-oriented professional to fill the Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria — one of the most exciting opportunities available in the Danish-speaking jobs market today. In this role, you will serve as a vital point of contact for Danish-speaking clients navigating a cutting-edge financial technology platform, delivering expert assistance with transactions, digital payment solutions, account management, and compliance-related enquiries. This is a rare chance to build a rewarding career at the intersection of customer service excellence and the fast-evolving FinTech industry, all while enjoying the vibrant lifestyle that Sofia, Bulgaria has to offer.

Key Responsibilities

  • Deliver high-quality, professional customer support to Danish-speaking users of a leading FinTech platform via phone, email, and live chat channels.
  • Assist clients with account setup, digital wallet management, payment processing queries, and online transaction troubleshooting.
  • Guide customers through identity verification and KYC (Know Your Customer) procedures in line with FinTech regulatory requirements.
  • Investigate and resolve issues related to failed transactions, suspicious activity alerts, and account access problems in a timely and accurate manner.
  • Escalate complex technical or compliance-related cases to the appropriate internal FinTech specialist teams, ensuring seamless handovers and follow-ups.
  • Maintain thorough and accurate records of all customer interactions and case resolutions within the CRM system.
  • Stay up to date with the latest FinTech product features, platform updates, and financial industry regulations to provide informed, accurate assistance.
  • Contribute proactively to team performance targets, quality benchmarks, and continuous service improvement initiatives.

Requirements

  • Native or fluent Danish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
  • Valid EU passport or equivalent legal authorisation to work within the European Union (mandatory).
  • A genuine interest in the FinTech industry, digital payments, or financial services is strongly preferred.
  • Previous experience in customer support, technical support, or client-facing roles within a financial or technology environment is an advantage.
  • Strong analytical and problem-solving skills with a meticulous attention to detail, particularly when handling sensitive financial data.
  • Excellent communication skills in English (written and spoken) to collaborate effectively within a multicultural team environment.
  • Comfortable working with CRM platforms, ticketing systems, and digital support tools in a fast-paced, on-site setting.

Benefits

  • Competitive Monthly Salary tailored to your experience and the FinTech market standard in Sofia, Bulgaria.
  • Fully Paid Training program designed to onboard you thoroughly into the FinTech account and platform.
  • Comprehensive Private Health Insurance for your peace of mind.
  • Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
  • Monthly Performance Bonus rewarding your dedication and results within the FinTech support team.
  • €1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group.
  • Structured career development pathways within a growing international FinTech environment.
  • And Much More — a truly supportive, inclusive, and professionally enriching work culture awaits you.
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