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Open nowPosted 424 days ago

Danish Speaking Support Center Analyst -Remote in Greece

Workable (global search)108,016 open roles

Where
Denmark
Work mode
Remote
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Your applicationOpen nowDanish Speaking Support Center Analyst -Remote in GreeceWorkable (global search) · Denmark

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 424 days ago

Workable (global search) median: 7 days open

The posting

Patrique Mercier Recruitment FR is excited to unveil an opportunity for a Danish Speaking Support Center Analyst. This vital role focuses on providing exceptional support to our clients and users, ensuring their inquiries and challenges are addressed promptly and efficiently. As a Support Center Analyst, you will engage with Danish-speaking customers and collaborate closely with internal teams to create a seamless support experience.

Responsibilities

  • Serve as the main point of contact for Danish-speaking clients, handling inquiries through phone, email, and chat.
  • Troubleshoot and resolve various technical and product-related issues, ensuring high client satisfaction.
  • Document all customer interactions and resolutions accurately within the support ticketing system.
  • Assist clients in understanding product features and provide training as necessary.
  • Collaborate with other departments to escalate complex issues and continually improve support operations.
  • Monitor ticket statuses and follow up with customers to ensure timely resolutions.
  • Stay informed about new products, updates, and industry trends to enhance service delivery.

Requirements

  • Fluency in Danish and English, with strong written and verbal communication skills.
  • Prior experience in a customer support or technical support role is advantageous.
  • Excellent troubleshooting skills and the capability to offer effective solutions to clients.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Familiarity with support ticketing systems and CRM software is a plus.
  • Strong commitment to customer service excellence and the ability to work collaboratively as part of a team.
  • A proactive attitude towards learning new technologies and adapting to processes.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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