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Open nowPosted 63 days ago

Dansktalende kundesupportmedarbejder til iGaming - St. Julian's, Malta - Hybrid

Workable (global search)108,016 open roles

Where
Sliema, Eastern Region, Malta
Work mode
Hybrid
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Your applicationOpen nowDansktalende kundesupportmedarbejder til iGaming - St. Julian's, Malta - HybridWorkable (global search) · Sliema, Eastern Region, Malta

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 63 days ago

Workable (global search) median: 7 days open

The posting

Klar til at bytte grå himmel ud med 300 solskinsdage og kickstarte din karriere inden for iGaming?

Denne rolle handler om at skabe et nyt liv i udlandet, få international erhvervserfaring og blive en del af Maltas livlige expat-miljø.

Forestil dig dette: Du bor kun få minutter fra havet, henter en iskaffe inden arbejde og bruger dine aftener på at udforske strande, rooftopbarer og et socialt miljø fyldt med mennesker, som ligesom dig pakkede en kuffert og tog chancen for noget større.

Det er præcis, hvad denne mulighed tilbyder.

Om jobbet

Vores kunde søger en dansktalende Customer Support Specialist til deres voksende iGaming-team på Malta. Du bliver ekspert i sportsbook- og online casino-produkter, samtidig med at du hjælper kunder via chat, telefon og e-mail.

Det er en hands-on rolle, hvor du tager ansvar for kundesager fra start til slut og arbejder tæt sammen med teams inden for Payments, Fraud og Compliance.

Arbejdstider

  • Skiftende arbejdstider, herunder aftener, weekender og helligdage
  • Hybrid arbejdsmodel
  • Mulighed for at arbejde fuldt remote op til 40 dage om året

Dine daglige arbejdsopgaver vil blandt andet være

  • Hjælpe kunder via telefon, live chat og e-mail
  • Håndtere og løse kundehenvendelser fra start til slut
  • Behandle udbetalinger og håndtere KYC-dokumentation
  • Udføre daglige sikkerhedstjek af kundekonti
  • Identificere trends og komme med forslag til forbedring af processer
  • Arbejde tæt sammen med Payments-, Fraud- og Compliance-teams
  • Bidrage til teamets KPI'er og samtidig sikre en fremragende kundeoplevelse

Requirements

Hvad vi søger

  • Fremragende danskkundskaber samt gode engelskkundskaber, både mundtligt og skriftligt
  • Minimum 1 års erfaring med kundeservice i et callcenter-miljø
  • Gode IT-færdigheder og selvtillid i arbejdet med flere forskellige systemer
  • En struktureret og analytisk tilgang til arbejdet
  • Evne til at håndtere flere opgaver i et hurtigt arbejdsmiljø
  • Fleksibilitet til at arbejde på skiftende arbejdstider
  • Interesse for sportsbetting og online casino er en fordel
  • En positiv indstilling, gode problemløsningsevner og lyst til at lære
  • For at være kvalificeret til stillingen skal du allerede have et EU-pas eller lovlig ret til at arbejde på Malta. Der tilbydes desværre ikke visumsponsorering.

Benefits

Hvad får du?

  • Relocation-pakke, der hjælper dig med at etablere dig på Malta
  • Performance-bonusordning
  • Hybrid arbejdsmodel
  • Op til 40 fuldt remote arbejdsdage om året
  • International privat sundhedsforsikring
  • Wellbeing-tilskud
  • Bonus til opsætning af hjemmekontor
  • Gratis morgenmad og frokost på kontoret
  • Regelmæssige sociale arrangementer og et stort internationalt expat-miljø
  • Gode muligheder for karriereudvikling i en førende international iGaming-virksomhed

At arbejde hos vores kunde betyder, at du bliver en del af en innovativ international virksomhed, hvor samarbejde, udvikling og medarbejdernes trivsel er i centrum.

Du får værdifuld erfaring inden for sportsbook, online casino, betalinger, compliance og forebyggelse af svindel, samtidig med at du opbygger kompetencer, som er efterspurgte inden for både iGaming- og teknologibranchen.

Hvis du er klar til at kombinere en international karriere med en fantastisk middelhavslivsstil, kan Malta være det perfekte sted til dit næste kapitel.

Vi glæder os til at høre fra dig!

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