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Open nowPosted 26 days ago

Desktop Support Engineer (Onsite, Norderstedt, L1/L2 support, Deutsch)

Workable (global search)108,016 open roles

Where
Norderstedt, SH, Germany
Work mode
On site
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Your applicationOpen nowDesktop Support Engineer (Onsite, Norderstedt, L1/L2 support, Deutsch)Workable (global search) · Norderstedt, SH, Germany

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 26 days ago

Workable (global search) median: 7 days open

The posting

D-ploy ist ein IT- und Engineering Solutions Unternehmen mit Standorten in der gesamten EMEA-Region, darunter in der Schweiz, Deutschland, Tschechien, Österreich, Großbritannien und den USA.

Wir liefern innovative IT-Services und -Lösungen für führende Industrieunternehmen und legen dabei besonderen Wert auf Zuverlässigkeit, Effizienz und langfristige Partnerschaften, die die IT-Produktivität und den Geschäftswert unserer Kunden steigern.

Derzeit suchen wir einen Desktop Support Technician für den Onsite-Einsatz in Norderstedt zur Unterstützung von Endanwendern in einem professionellen und regulierten Umfeld.

Aufgabenbereich

  • Bereitstellung von First- und Second-Level-IT-Support (Hardware, Software, mobile Geräte und Peripherie)
  • Erste Ansprechperson vor Ort für IT-Anliegen der Endanwender
  • Bearbeitung von Incidents und Service Requests über ein Ticketsystem (ServiceNow)
  • Schnelle und professionelle Unterstützung der Benutzer (Desk-Side und Remote)
  • Sorgfältige Dokumentation aller Aktivitäten und Lösungen im Ticketsystem
  • Unterstützung beim IT-Onboarding neuer Mitarbeiter (Geräteeinrichtung und kurze Einweisung)
  • Pflege und Erweiterung der Knowledge-Base-Dokumentation
  • Unterstützung bei Initiativen zur kontinuierlichen Verbesserung der IT-Services

Requirements

  • Fließende Deutschkenntnisse sowie kommunikative Englischkenntnisse
  • Mindestens 2 Jahre Erfahrung im IT-Support oder Onsite-Support
  • Ausgeprägte Troubleshooting-Fähigkeiten im Windows-Umfeld und mit gängigen IT-Tools
  • Erfahrung mit Ticketsystemen (z. B. ServiceNow)
  • Sehr gute Kommunikationsfähigkeiten und eine serviceorientierte Arbeitsweise
  • Fähigkeit, selbstständig in einem Onsite-Kundenumfeld zu arbeiten
  • Strukturierte, zuverlässige und detailorientierte Arbeitsweise
  • Erfahrung in regulierten Umgebungen (z. B. GxP) ist von Vorteil
  • Möglichkeit, einen aktuellen Strafregisterauszug (nicht älter als 3 Monate) vorzulegen

Benefits

  • Breites Spektrum an Aufgaben und Verantwortlichkeiten
  • Freundliches und internationales Arbeitsumfeld
  • Möglichkeiten zur beruflichen Weiterentwicklung
  • Empfehlungsprogramm („Fishing for Friends“)
  • Vom Unternehmen organisierte Events

Is IT in your DNA? Join us and help deliver IT where it counts.

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