Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Desktop Support Technician

Workable (global search)108,016 open roles

Where
Roselle, IL, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop Support TechnicianWorkable (global search) · Roselle, IL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 6 days ago

Workable (global search) median: 7 days open

The posting

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for 70 years.

We are seeking a skilled and customer-focused Desktop Support Technician to join our Information Technology team in Roselle, IL. In this hands-on role, you will serve as the primary IT support resource for our Roselle facility while partnering with colleagues across the organization to support users throughout our global operations.

The Desktop Support Technician is responsible for installing, configuring, maintaining, and troubleshooting computer hardware, software, mobile devices, peripherals, and network connectivity issues. This role plays a key part in ensuring seamless day-to-day technology operations through end-user support, device deployment, new hire onboarding, IT asset management, and technical problem resolution.

Key Responsibilities of Desktop Support Technician:

  • Provide exceptional technical support to employees through phone, email, remote, and in-person assistance.
  • Troubleshoot and resolve hardware, software, operating system, application, and network connectivity issues.
  • Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and other IT equipment.
  • Create, manage, and maintain user accounts, permissions, and access within Active Directory, Microsoft 365, email, and other business systems.
  • Ensure user access and data security practices align with company policies and standards.
  • Document support requests, resolutions, procedures, and best practices to maintain an accurate knowledge base.
  • Develop and update user guides, training materials, and technical documentation.
  • Educate and assist employees on the effective use of technology, systems, and applications.
  • Track, maintain, and manage IT hardware, software, and licensing inventory throughout the asset lifecycle.
  • Coordinate device deployments, replacements, upgrades, and equipment maintenance activities.
  • Partner with IT team members to resolve complex technical issues and support infrastructure initiatives.
  • Contribute to technology projects, system implementations, and continuous improvement efforts.
  • Deliver a high level of customer service by responding promptly, communicating effectively, and ensuring issues are resolved to completion
  • Follow up with end users to verify successful resolutions and identify opportunities to improve the support experience.
  • Other duties as assigned

Compensation for Desktop Support Technician- $25/hr. + (based on experience)

Requirements

  • 3+ years of experience in a desktop support, technical support, help desk, or related IT support role.
  • Hands-on experience troubleshooting hardware, software, operating systems, and network connectivity issues.
  • Working knowledge of Microsoft 365, Active Directory, and user account management.
  • Familiarity with IT support tools, including ticketing systems, remote support applications, and asset management solutions.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
  • Excellent communication and customer service skills, with the ability to support users of varying technical skill levels.
  • Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Relevant technical certifications, trade school training, or equivalent hands-on experience are highly valued.
  • Self-motivated team player with a collaborative mindset and a commitment to continuous learning and improvement.

WORK PLACE CONDITIONS

The Desktop Support Technician frequently is required to sit and use a computer keyboard, mouse, and telephone. The employee is occasionally required to stand and reach with hands and arms. Specific vision abilities required by this job include close vision and viewing a computer screen. This position is onsite at the Roselle, IL location.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment. The noise level in the work environment is usually moderate. The statements in this job description are intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Benefits

  • 401(k) with matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.