Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 40 days ago

Desktop Support Technician - IT, Level 2

Workable (global search)108,016 open roles

Where
Lausanne, VD, Switzerland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDesktop Support Technician - IT, Level 2Workable (global search) · Lausanne, VD, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 40 days ago

Workable (global search) median: 7 days open

The posting

The Desktop Support Technician plays a vital role in enabling employees to do their best work by ensuring they have reliable technology, responsive support, and a seamless IT experience. We currently have 3 openings, one in London, one Madrid, one Lausanne and one in Warsaw. As the primary IT point of contact for a local office of approximately employees 80 (London), 80 (Madrid), 200 (Lausanne) or 30 (Warsaw). this role combines hands-on technical expertise with exceptional customer service.

You will be responsible for troubleshooting hardware and software issues, maintaining and deploying IT equipment, and proactively resolving technical challenges that impact day-to-day operations. Beyond providing support, you'll contribute directly to employee productivity, workplace efficiency, and the overall success of the organization by creating a smooth and dependable technology environment.

This is an excellent opportunity for a service-oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations, and making a visible impact across the business

Nature of Impact

  • High level of customer satisfaction as measured by feedback surveys.
  • Reduced downtime due to efficient troubleshooting and problem resolution.
  • Accurate and up-to-date inventory management.
  • Successful deployment and maintenance of IT equipment.
  • Effective training sessions leading to fewer support requests.
  • Meeting or exceeding SLAs for response and resolution times.

Key Responsibilities

  • Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
  • Provide a high standard of IT Services Support onsite and remotely.
  • Configure and deploy desktops, laptops, and mobile devices.
  • Provide input on IT strategies and OKRs related to support efficiency.
  • Utilize and contribute to IT support documentation and SOP’s.
  • Assist with network connectivity issues.
  • Maintain an accurate inventory of all IT equipment and software licenses.
  • Administer and grant Access Permissions to users.
  • Onboard new starters and deliver IT Inductions.
  • Provide end-user training and support for IT systems and applications.
  • Collaborate with other IT team members to improve support processes.
  • Support and contribute to both internal and external company events.
  • Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates.
  • Ensure all tickets are resolved within defined SLA’s (Service Level Agreements).
  • Provide AV support in Meeting Rooms.

Requirements

  • 3-5 years of experience in a desktop support or similar role.
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
  • Familiarity with network configurations and protocols.
  • Experience with operating systems (Windows, macOS, iOS).
  • Knowledge of IT security best practices.
  • C1 - C2 English level

Benefits

  • We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
  • Extra wellbeing days on top of your annual leave allowance
  • Up to 3 paid volunteering days each year
  • 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)
  • Learning & development support via the Frontiers Learning Hub

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.