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Open nowPosted 579 days ago

Digital Media Operator

Workable (global search)19,973 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowDigital Media OperatorWorkable (global search) · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 579 days ago

Workable (global search) median: 2 days open

The posting

Your Responsibilities

Digital Media

· To ensure client’s orders and material are processed ready for ingest, and communicate

any problems/issues with the client effectively and in a timely manner. To assist clients

with all aspects of their order or any queries they may have.

· ingesting material, to the highest quality, into the system ensuring high

productivity at all times with a constant flow of ingestion.

· FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;

various post-production techniques

· to ensure client’s orders and material are processed ready for ingest

· to constructively and proactively liaise within the team to ensure material is ingested

and work is completed within SLA

· to communicate any problems/issues effectively and in a timely manner

· Fixing and Creating broadcast compliant files for delivery using post production tools

· to constructively and proactively liaise within the Production team to ensure material is

ingested and work is completed within timeframes, customers are advised and charged

appropriately for fixes.

· Maintain current clients & revenues by playing your part in ensuring the smooth running

ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

Operational Efficiency

· Ensure low error rate – Check material is available for ingestion within SLA

· Always work efficiently and effectively, using correct workflow and work procedures

· Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed

escalation routes

· In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's

requirements.

· Executing the following tasks in a proficient manner: Ftp and nVerge administration;

Transcoding; QC and reporting; Digital File Review and Ingest; various post-production

techniques; other tasks that should become relevant to the role from time to time.

· Ensure you have the information and materials to complete the task to a satisfactory

quality within the given timeframe, if not then you must raise this with Traffic at the

earliest opportunity.

· Use all the technical tools efficiently and consistently and maintain an organized,

structured and repeatable workflow

· Follow Ingest Standard Operating Procedures

· Communicate promptly and courteously in a helpful and professional manner to Traffic

or other stakeholders.

· Ensuring that you maintain a customer-focused orientation at all times.

Documentation

· Issue a QC report for each clock on each order.

· Assist in creating and maintaining checklists and SOP's

· File a fault report for any software or hardware deficiency

· Understand that the Ingest department is part of a bigger chain of activities and

some flexibility may be needed to aid other departments in meeting their own

targets, whilst not compromising the aboveBe a part of a scheduled shift rotation

· Assignments as required and relevant by Management

· Achieve the KPIs

Requirements

Skills & Experience Needed

Ideally you would currently be working in production, broadcast engineering, video editing

or related industries

· A minimum of 3 years experience in Ingest/ Post production services.

· A background in advertising or media AV support is as knowledge of Broadcaster,

· Advertising and Post House operations or workflow is a advantage

· Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)

· Good knowledge of broadcast file formats; MXF, MOV etc.

· Good knowledge of Adobe Premiere

· Basic understanding of Adobe Audition and audio editing software

· Good knowledge of Transcoders and File creation techniques

· Good Understanding of Containers, codecs and encoding techniques

Optional:

· Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

· Candidates must be eligible to work and live in the country of employment.

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