Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 hours ago

Director of Customer Success

Workable (global search)106,928 open roles

Where
United States
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Customer SuccessWorkable (global search) · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted 5 hours ago

Workable (global search) median: 4 days open

The posting

The Director of Customer Success owns the strategy, relationship health, retention, and growth of one highly complex, strategic enterprise healthcare account for Vatica + Cozeva. This role serves as the primary client leader and trusted advisor, connecting risk adjustment and quality solutions to the client’s business priorities and measurable outcomes.

This is a hands-on role with approximately 80% of time dedicated to direct account ownership and execution and 20% to people leadership. The Director leads one Customer Success Manager and personally drives client strategy, executive engagement, problem solving, and follow-through. Success requires the judgment to navigate a complex organization independently and the ability to work closely with Product, Engineering, IT, and operational teams in a healthcare SaaS environment.

Responsibilities

  • Strategic Client Leadership
  • Own the account strategy and success plan, aligning client priorities, contractual commitments, stakeholder needs, and growth opportunities.
  • Build trusted relationships across executive, business, clinical, and technical stakeholders; navigate organizational complexity and influence decisions without direct authority.
  • Lead executive governance meetings and quarterly business reviews, personally preparing insights, recommendations, and action plans that demonstrate value and advance the partnership.
  • Anticipate account risks and lead escalations through resolution, maintaining clear ownership, timely communication, and accountability for commitments.
  • Client Outcomes and Growth
  • Drive revenue attainment, retention, and expansion for the assigned account. Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales and Product.
  • Track risk adjustment and quality program outcomes, solution adoption, financial impact, and account health; translate performance data into actionable client recommendations.
  • Own improvement plans for Net Promoter Score (NPS) and client satisfaction, addressing feedback and strengthening the overall client experience.
  • SaaS Delivery and Cross Functional Execution
  • Partner with Product, Engineering, IT, Clinical, and Operations to align implementation, ongoing delivery, and product capabilities with client workflows and business needs.
  • Translate client issues and requests into clear business requirements. Coordinate ticket triage and prioritization based on client impact, urgency, and delivery dependencies; track progress and communicate status through resolution.
  • Own client delivery commitments, ensuring each is documented with a named owner and target date. Manage changes through established change control and proactively escalate risks to agreed timelines.
  • Personally advance deliverables and resolve barriers across teams, including work needed to keep client commitments on track. Maintain awareness of payer requirements, regulatory submission processes, and operational workflows.
  • People Leadership
  • Lead and develop one Customer Success Manager, setting clear responsibilities, performance expectations, and operating rhythms while retaining direct ownership of the account. Contribute to shared customer success and engagement practices.

Requirements

  • 7+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, including significant client-facing leadership experience.
  • Demonstrated director-level scope and accountability for complex healthcare accounts, including independent ownership of account strategy, executive relationships, commercial outcomes, and day-to-day execution.
  • Deep kowledge of risk adjustment and quality programs, including relevant frameworks such as CMS-HCC, HHS-ACA, HEDIS, Stars, and MSSP/ACO, and the relationships and workflows between health plans and provider organizations.
  • Experience serving clients in healthcare SaaS or meaningful product and IT experience or exposure, including collaboration with technical teams on client issues, work prioritization, and delivery.
  • Proven ability to navigate complex stakeholder environments, engage credibly with executive and C-suite leaders, and influence cross-functional teams without direct authority.
  • Demonstrated success driving account revenue, retention, expansion, and client satisfaction, with the ability to connect solution performance to business value.
  • Strong analytical, consultative, communication, and executive presentation skills, including the ability to turn data into clear recommendations and compelling PowerPoint presentations.
  • Ability to operate independently, manage competing priorities, and remain accountable for execution in an evolving, integrated organization.

Preferred Qualifications

  • Understanding of how Optum Health, Optum Insights, and Optum’s regional organizations make decisions and purchase solutions strongly preferred.
  • Direct customer success or account leadership experience with a healthcare SaaS vendor providing risk adjustment and quality solutions.
  • Prior people management and coaching experience.
  • Performance Measures
  • Performance is measured against established account goals, including revenue attainment, expansion and upsell results, and Net Promoter Score (NPS) and client satisfaction. These measures inform the role’s incentive compensation plan. The Director also monitors retention, solution adoption, delivery commitments, and client outcomes to guide account strategy and corrective action.

Competencies

  • Relationship building and consultative influence
  • Builds rapport and trust, listens actively, understands stakeholder priorities, and offers practical advice. Gains alignment without relying on formal authority.
  • Strategic judgment
  • Connects industry knowledge and client goals to an actionable account strategy; anticipates risks and identifies growth opportunities.
  • Results and accountability
  • Takes personal ownership of deliverables and commercial outcomes, follows through on commitments, and steps in to move work forward.
  • Planning and resourcefulness
  • Prioritizes competing demands, clarifies responsibilities, and mobilizes resources to resolve barriers.
  • Communication and conflict management
  • Communicates clearly with executive and technical audiences, balances stakeholder interests, and handles difficult conversations constructively.
  • Adaptability
  • Adjusts plans and approach as client needs, product capabilities, and organizational processes evolve.

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

  • Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
  • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
  • 401k plans– we want to empower you to prepare for your future
  • Room for growth and advancement- we love our employees and want to develop within

Good Health

  • Comprehensive Medical, Dental, and Vision insurance plans
  • Tax-free Dependent Care Account
  • Life insurance, short-term, and long-term disability

Happiness

  • Excellent PTO policy (everyone deserves a vacation now and then)
  • Great work-life balance environment- We believe family comes first!
  • Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $195,000 to $217,,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.