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Open nowPosted 100 days ago

Director of Implementation - Healthcare SaaS

Workable (global search)108,016 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowDirector of Implementation - Healthcare SaaSWorkable (global search) · United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 100 days ago

Workable (global search) median: 7 days open

The posting

Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.

This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.

Key Responsibilities

  • Own customer implementations from contract signature through go-live and post-implementation transition.
  • Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
  • Build and scale implementation methodologies, governance processes, tools, and delivery standards.
  • Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
  • Serve as the executive escalation point for implementation risks, issues, and customer concerns.
  • Establish implementation KPIs, capacity planning processes, and delivery metrics.
  • Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

Requirements

  • 10+ years of healthcare technology implementation, professional services, or customer delivery experience.
  • Proven experience leading enterprise software deployments within healthcare environments.
  • Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
  • Demonstrated success building, scaling, and improving implementation or professional services functions.
  • Experience engaging with executive stakeholders, IT leadership, and operational teams.
  • PMP or comparable program management certification preferred.
  • Experience in high-growth or scaling technology organizations is highly desirable.

Benefits

  • Remote, U.S.-based position.
  • Regular travel to customer sites and company headquarters.
  • Potential international travel, including Australia.
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