Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 days ago

Director of Operations

Workable (global search)108,016 open roles

Where
Salt Lake City, UT, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of OperationsWorkable (global search) · Salt Lake City, UT, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 22 days ago

Workable (global search) median: 7 days open

The posting

Johnson Mark P.C. is seeking an accomplished, strategic, and people-focused Director of Operations to help lead the next stage of our growth.

We are looking for a proven operations leader who can quickly understand a complex, high-volume organization, identify where performance is being lost, strengthen our management team, and build the structure and accountability needed to scale.

This is not a traditional operations management role. The successful candidate will be expected to make our managers better, improve operational performance, and build an organization that can run effectively without constant executive involvement.

The ideal candidate combines strong analytical ability with exceptional emotional intelligence, leadership presence, business judgment, and a bias toward action. They are equally comfortable analyzing performance data, coaching a manager, redesigning an organizational structure, solving a recurring operational problem, or leading a difficult change.

If you are an experienced operations leader who enjoys building high-performing teams, improving organizations, and solving complex business problems, we'd like to meet you.

Position Summary

The Director of Operations is responsible for improving the overall performance, structure, and scalability of Johnson Mark's operations.

This role will partner closely with executive leadership and existing managers to establish clear accountability, improve operational visibility, identify performance gaps, strengthen processes, and develop an organizational structure capable of supporting significant growth.

A key expectation of the role is to quickly assess the existing organization and determine where we can improve performance through better management, clearer accountability, improved processes, technology, organizational design, or resource allocation.

The successful candidate will be a builder and problem solver who can diagnose issues, make decisions, and drive meaningful improvements through the existing management team.

Primary Responsibilities

Lead and Develop the Management Team

  • Establish clear expectations, responsibilities, and performance standards for managers.
  • Coach and develop managers to improve leadership effectiveness and accountability.
  • Provide candid, timely, and constructive feedback.
  • Identify management strengths, weaknesses, and development opportunities.
  • Determine when a manager needs additional support, development, reassignment, or replacement.
  • Build a culture of ownership, accountability, collaboration, and continuous improvement.
  • Develop managers who can effectively lead their teams without unnecessary executive intervention.

Diagnose Operational Performance

  • Learn the company's operating model, workflows, systems, clients, and key performance drivers.
  • Establish the right operational metrics and reporting structure.
  • Analyze performance trends, bottlenecks, capacity constraints, quality issues, and recurring problems.
  • Identify root causes rather than treating symptoms.
  • Establish a regular management cadence for reviewing performance and addressing issues.
  • Ensure managers have the information they need to proactively manage their functions.
  • Escalate significant issues with a clear understanding of the problem, recommended solution, and required decision.

Build Accountability and Operational Excellence

  • Establish clear ownership for key operational KPIs.
  • Develop practical scorecards and performance dashboards.
  • Ensure performance issues have an owner, action plan, and deadline.
  • Identify recurring operational problems and drive them to resolution.
  • Standardize effective processes and best practices.
  • Improve productivity, quality, efficiency, and service.
  • Partner with managers to ensure improvements are implemented and sustained.
  • Continuously evaluate whether processes are producing the intended results.

Organizational Design and Scalability

  • Evaluate the effectiveness of the current organizational structure.
  • Determine appropriate spans of control and management responsibilities.
  • Identify opportunities to combine, separate, or reorganize functions.
  • Determine when additional managers or team leads are justified—and when they are not.
  • Clarify roles, responsibilities, decision rights, and escalation paths.
  • Build organizational structures that can scale as Johnson Mark grows.
  • Ensure organizational complexity does not grow faster than the business requires.
  • Develop succession and leadership depth within key operational functions.

Process Improvement, Technology, and Vendor Management

  • Identify recurring problems and leverage technology, automation, and vendors to drive measurable improvement.
  • Evaluate operational processes for unnecessary work, delays, duplication, and inefficiency.
  • Partner with Technology and other leaders to improve systems and reporting.
  • Evaluate vendor performance, cost, capacity, and service levels.
  • Lead operational improvement initiatives from identification through implementation.
  • Measure the impact of process and technology improvements.
  • Promote a culture of continuous improvement rather than maintaining processes simply because they have always existed.

Cross-Functional Leadership

  • Work closely with Legal, Client Services, Compliance, Finance, Technology, and other leaders.
  • Ensure operational decisions consider client service, legal quality, compliance, cost, and profitability.
  • Improve communication and handoffs between departments.
  • Resolve cross-functional issues that negatively affect performance.
  • Support executive leadership on strategic initiatives and organizational priorities.
  • Help align operational execution with the firm's broader business strategy.

Requirements

Required

  • Significant experience leading operations in a complex, high-volume organization.
  • Demonstrated success managing and developing managers.
  • Proven experience improving operational performance and accountability.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Experience developing and managing KPIs or operational scorecards.
  • Strong organizational design and change-management skills.
  • Exceptional written and verbal communication skills.
  • Strong business judgment and financial awareness.
  • Ability to manage multiple priorities while maintaining focus on the highest-value issues.
  • Demonstrated ability to work effectively with executive leadership and cross-functional teams.

Preferred

  • Experience leading operations in a professional services, legal, financial services, ARM, healthcare, or similarly regulated environment.
  • Experience managing high-volume, technology-enabled operations.
  • Experience with offshore teams or third-party operational vendors.
  • Experience leading organizational redesign or significant growth.
  • Experience implementing automation, technology, or process-improvement initiatives.
  • Experience building management scorecards and accountability systems.

Benefits

Johnson Mark P.C. offers a comprehensive benefits package designed to support your health, financial well-being, and professional success, including:

  • 401(k)
  • 401(k) employer matching
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employer-paid life insurance
  • Paid Time Off (PTO)
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.