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Open nowPosted 30 days ago

Director of Service (Heavy Equipment)

Workable (global search)107,990 open roles

Where
Chalfont, PA, United States
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Your applicationOpen nowDirector of Service (Heavy Equipment)Workable (global search) · Chalfont, PA, United States
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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 30 days ago

Workable (global search) median: 6 days open

The posting

Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings.

This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locations

• Establish clear performance expectations, accountability structures, and development plans for the leadership team

• Foster a culture of continuous improvement, ownership, and customer-focused service

Process & Systems

• Standardize and improve service processes, workflows, and systems across all branches

• Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibility

• Build repeatable, scalable playbooks that can be deployed to new locations as the company grows

Financial & Operational Performance

• Own aftermarket (parts and service) profitability across multiple branches

• Analyze branch-level performance data to identify gaps, trends, and improvement opportunities

• Manage labor efficiency, shop capacity, warranty processes, and service department KPIs

Growth & Expansion

• Partner with executive leadership on planning and operational readiness for new branch openings

• Ensure new locations are set up with the right processes, staffing structure, and systems from day one

Requirements

• 7+ years of progressive experience in heavy equipment or related equipment service operations

• Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight)

• Strong track record improving service department profitability and operational efficiency

• Experience with service/DMS systems and using data to drive decisions

• Excellent leadership, coaching, and communication skills

• Willingness to travel occasionally to branch locations

Benefits

  • Base salary: $120,000–$130,000
  • Performance-based bonus structure
  • Opportunity to shape aftermarket strategy for a growing, privately held company
  • High-visibility leadership role with a clear path tied to company expansion
  • Health Insurance, Life Insurance, Disability, PTO, etc.
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