Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Director, Operational Enablement & Experience

Workable (global search)108,016 open roles

Where
Brentwood, TN, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Operational Enablement & ExperienceWorkable (global search) · Brentwood, TN, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 12 days ago

Workable (global search) median: 7 days open

The posting

This is a fantastic opportunity to be a part of a rapidly growing, private equity-backed business. We are actively recruiting for a talented Director of Operational Enablement & Experience to join our team of energetic, compassionate professionals. The Director of Operational Enablement & Experience owns the end-to-end nurse onboarding and readiness journey from offer acceptance through “ready-for-productivity” status. This leader is accountable for building a seamless, scalable, and high-quality onboarding infrastructure that ensures every nurse is operationally prepared, fully credentialed, system-enabled, and set up for early success.

This role sits at the intersection of Workforce Operations, Clinical Operations, HR, and Technology, ensuring that all non-clinical onboarding processes - including scheduling, employment setup, licensure, system access, and communication - are executed with precision, speed, and with an exceptional employee experience.

In this role, you will partner directly with the executive leadership team to design and operationalize a best-in-class onboarding engine that reduces time-to-productivity, eliminates friction, and improves early-tenure retention. This position reports directly to the VP of NX (Nursing Experience) Operations.

IntellaTriage’s mission is to improve the lives of nurses and patients. Bottom line – we want to ensure our providers’ patients are able to receive the care they need any time, any place; and their nurses are able to be at ease knowing their patients are in good hands. Our nurse triage and patient engagement services are in high demand, exceeding our growth goals every year for the past seven years, and we are looking for a team member to help us take our company to the next level.

Since 2019, IntellaTriage has transformed from quality small business to the leading provider of nurse triage in the hospice and home health markets. Our nursing team has grown from 45 to 350 – and we expect to surpass 450 within the next 12 months – making us the largest nurse-first triage service in the world. We have also begun service with several of the largest and most well-respected names in hospice and home care during this time period. We have aggressive growth plans over the next five years this position will play an integral role in achieving our vision.

Requirements

Key Responsibilities

  • Own the end-to-end nurse onboarding lifecycle from signed offer through ready-to-work status.
  • Develop and manage a standardized readiness framework covering employment setup, licensure, system access, scheduling, and training.
  • Partner with Workforce Management to align hiring volumes, onboarding capacity, start dates, and staffing needs.
  • Create a clear, high-touch communication experience for new nurses.
  • Oversee employment setup, background checks, employment verification, payroll and tax setup, and audit-ready documentation.
  • Manage multi-state nurse licensure verification, expiration tracking, and regulatory requirements.
  • Coordinate EMR and internal systems access with IT, Clinical Operations, and client stakeholders.
  • Establish onboarding KPIs, service-level expectations, dashboards, and reporting for leadership.
  • Identify bottlenecks and implement process improvements, automation, and scalable tools.
  • Lead and develop the Operations Enablement team while balancing strategic planning with day-to-day execution.

Required Qualifications

  • Bachelor’s degree in business, management, or a related field; master’s degree preferred.
  • 8+ years of progressive experience in operations, process improvement, employee experience, consulting, or a related field.
  • At least 4 years of experience leading teams.
  • Experience scaling operations in a high-growth organization.
  • Experience in a regulated industry such as healthcare, financial services, or life sciences.
  • Experience managing remote or distributed teams and complex cross-functional processes.
  • Strong analytical, communication, coaching, problem-solving, and relationship-building skills.
  • Demonstrated success developing operational strategy while managing daily execution.
  • Familiarity with EMR/EHR platforms and cloud-based telephony systems.
  • Lean/Six Sigma certification or a strong process improvement background is preferred.
  • Experience with private equity-backed organizations is a plus.

What We’re Looking For

The ideal candidate is an organized, data-driven leader who thrives in a fast-paced, high-growth environment. You are comfortable managing multiple priorities, improving processes, communicating clearly, and taking ownership from strategy through execution. You bring sound judgment, a positive attitude, strong customer service instincts, and a commitment to helping nurses succeed.

Benefits

Full time salaried position, compensation BOE. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.