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Open nowPosted 23 days ago

Dispatcher

Workable (global search)108,016 open roles

Where
Dublin, OH, United States
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Your applicationOpen nowDispatcherWorkable (global search) · Dublin, OH, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

About Us!

Apex Pros is a fast-growing residential plumbing, HVAC and Electrical company based in Dublin, Ohio. We pride ourselves on delivering outstanding customer service while creating long-term growth opportunities for our team members. Our success is built on professionalism, teamwork, and a commitment to providing a true 5-Star customer experience.

We are seeking a highly motivated and detail-oriented Dispatcher to join our Dublin office. This role plays a critical part in delivering an exceptional customer experience by ensuring the right professional is sent to the right customer at the right time.

The Dispatcher serves as the primary point of contact for customers from dispatch notification through job completion while managing the daily schedules of our field professionals.

Key Responsibilities

  • Create a 5-Star customer experience through clear, professional, and timely communication
  • Manage and optimize daily schedules for field professionals
  • Serve as the primary customer contact from dispatch through job completion
  • Handle appointment confirmations, rescheduling, and customer updates
  • Assist with inbound customer service calls as needed
  • Resolve customer concerns promptly and professionally
  • Perform customer follow-ups after completed appointments
  • Follow up on unsold estimates
  • Support office operations as needed to ensure smooth daily workflow

Requirements

Critical Success Factors

  • Strong motivation, tenacity, and attention to detail
  • Ability to follow established systems and procedures
  • Consistently meet or exceed individual performance metrics
  • Maintain a clean, organized, and professional workspace
  • Build trust and confidence with both customers and team members
  • Maintain a professional appearance and demeanor
  • Operate in a way that encourages referrals from customers
  • Participate in all required company activities, including training, meetings, and scheduled events

Requirements

  • High school diploma or equivalent required
  • Must pass drug screening and background check
  • Minimum of one year of dispatch experience in plumbing, HVAC, electrical, or other service-based industries preferred
  • Dispatch experience in local trucking or logistics will be considered if locally focused
  • Excellent phone-based customer service skills
  • Experience with ServiceTitan preferred but not required
  • Proficiency with Microsoft Office strongly preferred
  • Familiarity with Google Workspace (Gmail, Calendar, etc.) strongly preferred
  • Ability to manage multiple tasks and a fast-paced, changing workload
  • Strong interpersonal skills with the ability to connect in person and across phone, email, and digital communication

Benefits

Why You'll Love It Here (Benefits/Total Rewards)

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Paid Time Off
  • Short Term Disability
  • Training & Development Opportunities
  • Life Insurance
  • Wellness Resources (Gym & Onsite Barber)
  • Job Type: Full-time Onsite
  • Employee Assistance Program
  • Team Lead Provided Company Vehicle and Fuel Card
  • Health Savings Account
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