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Open nowPosted 185 days ago

Dutch Customer Support Specialist | E-commerce

Workable (global search)108,016 open roles

Where
Greece
Work mode
Remote
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Your applicationOpen nowDutch Customer Support Specialist | E-commerceWorkable (global search) · Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 185 days ago

Workable (global search) median: 7 days open

The posting

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day.

Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Provide accurate information about our products, services, and policies.
  • Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
  • Process orders, returns, and exchanges according to company guidelines.
  • Maintain accurate customer records and handle sensitive data with confidentiality.

Requirements

  • Native or fluent in Dutch.
  • Proficient in English.
  • Previous experience in customer service is a plus.
  • Strong problem-solving skills.
  • High level of empathy, patience, and a customer-first attitude.
  • Flexibility to work shifts, including evenings & weekends.

Benefits

  • Competitive salary and benefits package.
  • Monthly Performance bonus.
  • Private medical insurance.
  • Relocation package to Greece (flight tickets, 4 weeks of paid accommodation, real estate agency fees covered).
  • Remote work policy all over Greece.
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