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Open nowPosted 529 days ago

Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Workable (global search)19,973 open roles

Where
Belgium
Work mode
Remote
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Your applicationOpen nowDutch Speaking - Content Moderation/Customer Service Agent in MaltaWorkable (global search) · Belgium

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 529 days ago

Workable (global search) median: 2 days open

The posting

Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms.

As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you!

Responsibilities

  • Evaluate and moderate user content to ensure adherence to community standards.
  • Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience.
  • Efficiently resolve customer inquiries and issues in a friendly and professional manner.
  • Collaborate with team members to enhance the overall user experience.
  • Maintain accurate records of customer interactions and moderation activities.
  • Provide feedback on user trends and moderation process improvements.
  • Keep updated on best practices within the content moderation and customer service sphere.

Requirements

  • Fluency in Dutch and strong command of English; knowledge of additional languages is a plus.
  • Experience in a customer service or content moderation role is advantageous.
  • Exceptional attention to detail and strong analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with CRM systems and content moderation tools is beneficial.
  • Willingness to relocate to Malta and embrace new experiences.
  • Strong interest in online safety and content moderation is an advantage.

Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses.
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Yearly salary €26.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work-Certified Company.
  • Relocation package (reviewed case by case)
  • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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