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Open nowPosted 501 days ago

Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Workable (global search)19,973 open roles

Where
Belgium
Work mode
Remote
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Your applicationOpen nowDutch Speaking - Content Moderation/Customer Service Agent in MaltaWorkable (global search) · Belgium

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 501 days ago

Workable (global search) median: 2 days open

The posting

Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation/Customer Service Agent in stunning Malta! If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you!

In this role, you’ll wear two hats: one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will get to engage with our wonderful users, helping to create a positive online experience while having some fun in the beautiful Maltese sun!

Your Responsibilities

  • Monitor and review user-generated content to ensure it meets our community standards.
  • Provide awesome customer support via chat, email, and phone to our lovely Dutch-speaking clients.
  • Be the go-to person for resolving customer inquiries and issues with a smile.
  • Team up with your colleagues to refine our moderation processes and improve user experiences.
  • Keep an accurate record of customer interactions and moderation tasks.
  • Share your insights to help enhance our services and user satisfaction.
  • Stay updated on best practices in content moderation and customer service.

Requirements

  • Fluency in Dutch and a strong command of English; any additional languages are a bonus!
  • Experience in customer service or content moderation is a plus.
  • A keen eye for detail and a knack for analyzing content.
  • Great communication skills and a friendly attitude.
  • Ability to juggle multiple tasks and think on your feet in a busy environment.
  • Familiarity with CRM tools and moderation software is beneficial.
  • Willingness to embrace living and working in Malta and enjoy all it has to offer!
  • A genuine interest in content moderation and online safety will be much appreciated.

Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses.
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Yearly salary €26.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work-Certified Company.
  • Relocation package (reviewed case by case)
  • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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