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Open nowPosted 5 days ago

Duty Baggage Services Supervisor

Workable (global search)107,990 open roles

Where
Heraklion, Crete, Greece
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Your applicationOpen nowDuty Baggage Services SupervisorWorkable (global search) · Heraklion, Crete, Greece

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 6 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 5 days ago

Workable (global search) median: 6 days open

The posting

International Airport of Heraklion, Crete S.A. is currently looking for a:

Duty Baggage Services Supervisor

Responsibilities

  • Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.
  • Validates baggage processes, system interfaces and operational procedures.
  • Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.
  • Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.
  • Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.
  • Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
  • Monitors and verifies BHS performance, baggage flows, and operational constraints.
  • Ensures compliance with safety procedures within baggage handling areas.
  • Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
  • Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
  • Supports occurrence reporting, investigations, and corrective or preventive actions.

Requirements

  • Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline
  • Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable
  • Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)
  • Experience in a shift-based operational environment
  • Previous supervisory or team-lead experience is strongly preferred
  • Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable
  • Demonstrable experience coordinating incidents, service disruptions or contingency operations is required
  • Excellent command of English both oral and written
  • Knowledge of Greek language is strongly preferred
  • Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS

Competencies

  • Strong operational leadership and decision-making
  • Excellent communication, coordination and stakeholder management skills
  • Strong problem-solving, organizational and analytical skills
  • Proactive, resilient, and customer focused, with commitment to safety and continuous improvement
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