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Open nowPosted 46 days ago

Duty Manager / FOH Supervisor

Workable (global search)108,016 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowDuty Manager / FOH SupervisorWorkable (global search) · Dubai, United Arab Emirates

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 46 days ago

Workable (global search) median: 7 days open

The posting

We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.

Responsibilities

  • Lead FOH team during service — floor coverage, table management, guest flow
  • Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
  • Greet guests, resolve complaints and service issues
  • Monitor service standards across dining, bar, and event spaces
  • Coordinate with kitchen and bar teams on food/beverage delivery
  • Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
  • Support recruitment, induction, and training of FOH staff
  • Run pre-shift briefings (specials, events, priorities)
  • Assist with rostering and shift coordination
  • Report maintenance, H&S, or operational issues to the Venue Manager

Budget/Accounts

  • Monitor daily revenue and labour costs against targets
  • Minimise wastage, contribute to cost-effective FOH operation
  • Ensure accurate processing of cash, EFTPOS, and tab transactions

Health & Safety

  • Maintain a strong H&S culture and comply with all H&S requirements/policy
  • Take no action (or inaction) that could cause harm; avoid unreasonable risks
  • Report accidents, incidents, near misses, and hazards
  • Follow safe methods and use safety equipment
  • Seek guidance when a safe method isn't known

Requirements

  • Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
  • Current LCQ (Licence Controller Qualification)
  • Current General Manager's Certificate (New Zealand)
  • Willing to relocate in NZ

Desirable

  • Experience in a full-service restaurant and bar environment
  • Experience managing private functions and events
  • Proficient in point-of-sale systems and basic Microsoft Office
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