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Open nowPosted 53 days ago

E-Commerce & Marketplace Operations Executive

Workable (global search)108,016 open roles

Where
Buraydah, Al Qassim Province, Saudi Arabia
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Your applicationOpen nowE-Commerce & Marketplace Operations ExecutiveWorkable (global search) · Buraydah, Al Qassim Province, Saudi Arabia

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 53 days ago

Workable (global search) median: 7 days open

The posting

We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels.

The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues.

The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.

Requirements

Key Responsibilities E-Commerce & Order Fulfillment

  • Manage and monitor daily orders through the Zid Dashboard.
  • Review and process incoming orders and ensure they are ready for fulfillment.
  • Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
  • Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
  • Monitor pending and delayed orders and take immediate action to resolve issues.
  • Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
  • Ensure orders are processed and shipped within the required turnaround time.

Marketplace Operations

  • Manage daily operations across Amazon, Trendyol, and other marketplaces.
  • Process and monitor marketplace orders according to each platform’s requirements and SLA.
  • Ensure order and shipment statuses are updated accurately.
  • Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
  • Coordinate inventory availability across the website and marketplaces.
  • Identify and resolve operational issues that may negatively impact marketplace performance.
  • Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.

Inventory & Branch Coordination

  • Monitor inventory availability across the e-commerce store and marketplaces.
  • Coordinate with the warehouse and branches to ensure stock availability.
  • Manage and follow up on stock transfers and replenishment between the warehouse and branches.
  • Monitor low-stock and out-of-stock items and escalate when replenishment is required.
  • Identify and resolve discrepancies between physical and system inventory.
  • Ensure accurate SKU and barcode mapping across all sales channels.

Shipping & Logistics Operations

  • Manage daily operational coordination with courier and logistics partners.
  • Ensure orders are assigned to the appropriate shipping provider.
  • Monitor AWB creation, shipment pickup, delivery, and shipment status.
  • Follow up on delayed, failed, or returned shipments.
  • Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
  • Monitor recurring shipping problems and escalate them when required.

Operations Control & Reporting

  • Ensure accurate and timely order status updates across all systems and marketplaces.
  • Conduct daily follow-ups on pending, delayed, and exception orders.
  • Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
  • Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
  • Identify recurring operational issues and implement corrective actions.
  • Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.

Requirements

  • 2–4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
  • Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
  • Experience with Zid is highly preferred.
  • Experience with Amazon Seller Central and other marketplaces is preferred.
  • Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.
  • Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers.
  • Good knowledge of Excel / Google Sheets.
  • Strong organizational, follow-up, and problem-solving skills.
  • Ability to manage a high volume of orders and coordinate across multiple teams.
  • Strong attention to detail and ability to take ownership of daily operations.

Key Performance Indicators (KPIs)

  • On-Time Fulfillment Rate
  • Order Accuracy
  • Marketplace SLA Compliance
  • Pending & Delayed Orders
  • Order Cancellation Rate
  • Inventory Accuracy
  • Stock Availability
  • Return & Failed Delivery Rate
  • Issue Resolution Time
  • Overall Operational Efficiency
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