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Open nowPosted 174 days ago

Ecommerce Account Manager - Phase V - Fort Myers, FL

Workable (global search)108,016 open roles

Where
Fort Myers, FL, United States
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Your applicationOpen nowEcommerce Account Manager - Phase V - Fort Myers, FLWorkable (global search) · Fort Myers, FL, United States

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 174 days ago

Workable (global search) median: 7 days open

The posting

About Us

Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants.

Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process. With robust technology and multi-channel integrations—including major ecommerce platforms and carriers—we deliver the visibility and efficiency needed to scale modern fulfillment operations.

We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.

Job Overview

We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk-only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.

Responsibilities

  • Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
  • Conduct regular check-ins, business reviews, and performance updates with each client.
  • Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand.
  • Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership.
  • Build long-term trust with clients so that Phase V becomes a seamless extension of their business.
  • Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline.
  • Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies.
  • Configure shipping rules, automation workflows, and account-level settings based on each client's requirements.
  • Coordinate with the tech team to resolve integrations issues and implement system improvements.
  • Track order accuracy, on-time shipment rates, and other fulfillment KPIs for each account.
  • Spend regular time on the warehouse floor to stay connected to the physical fulfillment process.
  • Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.
  • Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts.
  • Communicate client feedback to the warehouse team and help implement process improvements.
  • Support peak season planning by coordinating labor and space needs with operations leadership.
  • Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs.
  • Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation.
  • Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals.
  • Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed.
  • Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.
  • Escalate operational issues internally and keep clients informed with timely, transparent communication.
  • Maintain detailed account records, SOPs, and process documentation for each client.
  • Collaborate with sales, operations, and finance teams to support account growth and retention.

Requirements

  • 1 year of experience in account management, operations within a B2B role, supply chain preferred.
  • Bachelor's degree in Business, Supply Chain Management, Communications, or a related field preferred.
  • Comfort working in both an office and a warehouse setting — this role requires time on the floor.
  • Strong problem solving skills and organizational skills with the ability to manage multiple client accounts simultaneously.
  • Excellent communication and interpersonal skills, with a professional presence suited for client-facing interactions.
  • Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required).
  • Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required).
  • Background in logistics, supply chain, or warehouse operations.
  • Proficiency in Excel/Google Sheets for reporting and data analysis.

Benefits

  • Competitive pay $50,000 - 55,000 yearly based on experience.
  • Paid training.
  • Medical, dental, vision insurance.
  • 401(k)
  • Paid time off and paid holidays (for full-time employees)
  • Opportunity for growth within a fast-paced fulfillment organization.
  • A supportive, collaborative work environment.
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