The posting
Key Responsibilities
Coordinate end-to-end preboarding and onboarding activities for employees and contingent workers using First Advantage and related HCM systems, ensuring adherence to company policy, governance standards, and regional requirements.
Initiate onboarding workflows and monitor cases to ensure timely completion of required activities.
Track onboarding progress and proactively manage follow-up activities, escalations, and outstanding requirements.
Serve as the primary point of contact for candidates, contingent workers, hiring managers, and cross-functional onboarding partners.
Provide regional and time zone-aligned onboarding support across multiple worker populations and business units.
Support onboarding access gating controls to help ensure required activities are completed prior to worker activation or access provisioning.
Coordinate identity verification activities through onboarding and Day 1 processes.
Support employment eligibility or right-to-work verification requirements where applicable.
Ensure required onboarding documents, agreements, attestations, and acknowledgements are completed accurately and on time.
Monitor onboarding workflows for potential risks, security concerns, or exceptions and escalate appropriately.
Coordinate compliance training assignments, completion tracking, and follow-up activities.
Partner with HR Operations, Talent Acquisition, Procurement, Compliance, Security, and hiring managers to resolve onboarding issues and delays.
Ensure onboarding records and documentation are maintained in accordance with company standards and audit requirements.
Identify process improvement opportunities to enhance onboarding efficiency, compliance, and candidate experience.
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or a related field.
3 to 6 years of experience supporting onboarding operations, HR operations, workforce administration, or related operational functions.
Experience working in a regulated or compliance-driven environment preferred.
Experience coordinating onboarding or workforce administration activities for employees and/or contingent workers.
Strong organization and coordination skills with the ability to manage multiple onboarding cases simultaneously.
Strong attention to detail and the ability to manage sensitive and confidential information.
Strong communication and customer service skills with the ability to partner effectively across multiple teams and stakeholders.
Ability to manage multiple priorities in a high-volume operational environment.
Experience with HRIS and onboarding technologies, including Fieldglass and Oracle, preferred. Success Measures
Timely and accurate completion of preboarding and onboarding activities for employees and contingent workers.
Achievement of onboarding readiness and service level targets.
Effective coordination and communication with candidates, hiring managers, and cross-functional partners.
Accurate completion and tracking of onboarding documentation, employment eligibility requirements, and compliance activities.
Adherence to onboarding governance standards, access gating controls, and audit requirements.
Successful coordination of Day 1 readiness activities, including system access, credentials, equipment, and training completion.
Reduction in onboarding delays, escalations, and operational exceptions.
Positive onboarding experience feedback from candidates, workers, hiring managers, and stakeholders.
Continuous identification and implementation of process improvements that enhance onboarding operations and workforce compliance.
