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Open nowPosted 494 days ago

English Customer support agent - GRE1

Workable (global search)19,973 open roles

Where
Athens, Attica, Greece
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Your applicationOpen nowEnglish Customer support agent - GRE1Workable (global search) · Athens, Attica, Greece

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 2 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 494 days ago

Workable (global search) median: 2 days open

The posting

Description

Your Role as a Customer Technical Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Technical Advisor:

  • High School Diploma or Higher
  • Native/Fluent French;
  • Good level of English, C1;
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

Benefits

Cross Border Talent's Offer:

  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Greek lessons
  • Free Real Estate Agency Fee
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