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Open nowPosted 220 days ago

Enterprise Account Manager

Workable (global search)108,016 open roles

Where
Wanchai, Hong Kong, Hong Kong SAR China
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Your applicationOpen nowEnterprise Account ManagerWorkable (global search) · Wanchai, Hong Kong, Hong Kong SAR China

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 220 days ago

Workable (global search) median: 7 days open

The posting

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities:

  • Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
  • Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
  • Business development: Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
  • Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
  • Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
  • Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
  • Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.

Requirements

  • 8-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.
  • Professional experience in a fintech, SaaS, or payment services company.
  • Strong interpersonal and communication skills, with the ability to build rapport with clients.
  • Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
  • Experience in a fast-paced environment, with the ability to manage multiple priorities.
  • Proficiency in Google Workspace, Microsoft Office, and CRM software
  • Flexible across time zones to support a global team.
  • Fluent in English, Mandarin and Cantonese.

Benefits

  • Lead a dynamic and innovative team in a rapidly growing company globally
  • Competitive salary and benefits package.
  • Opportunities for career growth in leadership and strategy.
  • Collaborative, inclusive environment where your contributions are recognised and valued.
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