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Open nowPosted 23 days ago

Enterprise Account Manager (Remote)

Workable (global search)108,016 open roles

Where
Louisville, KY, United States
Work mode
Remote
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Your applicationOpen nowEnterprise Account Manager (Remote)Workable (global search) · Louisville, KY, United States

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 23 days ago

Workable (global search) median: 7 days open

The posting

Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team.

We are seeking a strategic, relationship-driven Enterprise Account Manager to own Zipliens' most complex and highest-value customer relationships. This role carries a smaller, high-touch portfolio built around three factors identified in our ICP segmentation work: firm size, lien complexity, and segment. In practice, that means large, high-volume firms where lien density needs to be monitored to protect against fee-structure and profitability risk, and boutique litigation firms managing a smaller number of catastrophic, high-settlement-value cases that demand deep case-level expertise, along with the largest, most complex accounts within our core ICP.

The Enterprise Account Manager acts as a strategic advisor and executive-level point of contact, driving retention, expansion, and account health for the firms with the greatest revenue and reputational impact on Zipliens.

Requirements

Responsibilities:

Strategic Account Management & Executive Relationships

  • Serve as the senior, strategic point of contact for a portfolio of high-value, high-complexity accounts, building relationships with managing partners, COOs/CFOs, and other firm leadership.
  • Develop and maintain account plans and lead regular business reviews to align on goals, risks, and growth opportunities.
  • Own renewal, retention, and expansion outcomes for assigned accounts, including revenue and account health targets.

Risk & Complexity Management

  • Monitor lien density and fee-agreement alignment (contingency, flat fee, tiered) within assigned accounts to proactively flag anti-profitability risk and recommend pricing or contract adjustments in partnership with Finance.
  • Partner with the Lien Resolution team on complex, high-stakes case escalations, including catastrophic-injury and mass-tort-adjacent claims.

Data-Driven Insights & Reporting

  • Generate executive-level reporting and account health dashboards tailored to each firm's leadership.
  • Monitor intake volume and trend direction (growth or decline) as a leading indicator of account health, consistent with our segmentation findings that trend direction matters more than raw volume.
  • Share risk and opportunity insights with Customer Success leadership and take proactive follow-up action.

Customer Onboarding & Training

  • Oversee onboarding for new enterprise accounts, coordinating custom implementation/pilot and training plans that account for larger or more complex firm structures.

Cross-Department Collaboration

  • Serve as the escalation lead across Sales, Marketing, Lien Resolution, Tech, and Finance for enterprise accounts.
  • Partner with other Account Managers on accounts approaching enterprise-level size or complexity, providing segment expertise and a clean handoff.

Event Participation

  • Represent Zipliens at industry events, bar association functions, and conferences that engage senior decision-makers at large and boutique firms.

Organizational Support

  • Contribute account and market insight to ICP, pricing, and retention strategy discussions.
  • Adapt to evolving customer and business needs; contribute feedback to improve enterprise-tier processes.

Qualifications:

  • 5+ years of experience in enterprise account management, strategic customer success, or customer relationship management, preferably within legal tech, SaaS, or professional/financial services serving law firms.
  • Bachelor's degree required; JD, paralegal background, or related legal, insurance, or claims experience a plus given the complexity of assigned cases.
  • Demonstrated experience managing high-value customer relationships and executive-level stakeholders, including account planning and business review delivery.
  • Advanced CRM proficiency (Salesforce, HubSpot) and comfort working with financial and lien data to assess account risk; AI tool experience a plus.
  • Strong negotiation, strategic thinking, and problem-solving skills, with the ability to navigate ambiguity in complex, high-stakes cases.
  • Track record of account retention and revenue expansion in a target- or quota-carrying role.
  • Excellent executive presence and written and verbal communication skills.
  • Self-motivated and goal-oriented; comfortable operating with significant autonomy across a smaller, higher-stakes portfolio.
  • Ability to travel 20-30%, including to top-tier accounts and boutique firm offices.

Benefits

  • Private Health Care Plan (Medical, Dental & Vision)
  • Company HSA contributions for HDHP participants
  • Flexible Spending Accounts (Health & Dependent Care)
  • Company-Paid Short-Term Disability Coverage
  • Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
  • 401(k) Plan with Company Match
  • Paid Time Off (Vacation, Sick Time & Select Holidays)
  • Paid Maternity & Paternity Leave
  • Remote-First Work Environment (Flexible Work from Home)
  • Performance-based incentive compensation tied to account retention and expansion (plan details to be finalized with HR/Finance)

Pay Disclosure: The proposed total base salary range for this role is $85,000 to $115,000 annually, plus incentive compensation tied to retention and expansion targets.

Work Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.

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