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Open nowPosted 201 days ago

Entry-level German Speaking Service Desk Agent

Workable (global search)108,016 open roles

Where
Budapest, Hungary
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Your applicationOpen nowEntry-level German Speaking Service Desk AgentWorkable (global search) · Budapest, Hungary

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 201 days ago

Workable (global search) median: 7 days open

The posting

  • Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
  • Participating in on-call duty.
  • Creating, categorizing, resolving, and documenting tickets.
  • Serving as a liaison with system specialists and other departments.
  • Controlling, monitoring, and delegating tickets based on SLAs.
  • Documenting solution descriptions and maintaining the knowledge database.
  • Providing training for new team members.
  • Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
  • Handling major incidents and communicating updates to management and departments.
  • Conducting remote troubleshooting for end users.

Requirements

  • Interest in IT and motivation to start a career in the field
  • Customer-oriented mindset with a helpful and positive attitude
  • Confident communication skills in Hungarian, German, and English
  • Basic understanding of PC hardware, Windows environments, and common software applications
  • Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
  • Willingness to learn new technologies and processes
  • Strong communication and teamwork skills
  • Reliable, solution-oriented, and able to stay calm under pressure
  • Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required

Benefits

  • Start your career in a visible and responsible IT support role within an international environment
  • Gain insight into the IT operations of the defense and automotive industries
  • Access professional training opportunities, mentoring, and internal learning programs
  • Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
  • Join a supportive team with long-term career growth opportunities
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3×

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