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Open nowPosted 3 days ago

ERP Application Support - KTN

Workable (global search)108,016 open roles

Where
Beirut, Beirut Governorate, Lebanon
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Your applicationOpen nowERP Application Support - KTNWorkable (global search) · Beirut, Beirut Governorate, Lebanon

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Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 3 days ago

Workable (global search) median: 7 days open

The posting

Aspire Software is looking for an ERP Technical Support I to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

. Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.

· Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success.

· Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.

· Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.

· Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.

· Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.

· Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery.

· Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions.

· Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.

· Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand.

· Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security.

· Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team.

· Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical.

· Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps.

· Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support.

Requirements

  • Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.
  • Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success.
  • Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.
  • Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.
  • Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.
  • Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.
  • Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery.
  • Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions.
  • Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.
  • Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand.
  • Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security.
  • Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team.
  • Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical.
  • Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps.
  • Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support.
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