Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 24 hours ago

Experience Capability & Performance Manager

Workable (global search)107,284 open roles

Where
Dubai, United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowExperience Capability & Performance ManagerWorkable (global search) · Dubai, United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Workable (global search)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Workable (global search) postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 24 hours ago

Workable (global search) median: 5 days open

The posting

The Experience Capability & Performance Manager defines what a competent KAIZEN Experience Manager looks like, measures every Experience Manager against that standard, and closes the gap — so community and building performance is consistent across the portfolio regardless of which Experience Manager is assigned.

The role owns capability, standards, assessment, development and KPI visibility. It also owns the orientation, technical onboarding and readiness of all new Experience Managers, and builds the SME, trainer, buddy and mentor network that makes the model scalable across a growing population.

Portfolio Managers remain the Experience Manager's line manager and retain full accountability for day-to-day management, operational performance, formal performance management and consequences. This role works through influence, not line authority.

What You’ll Do

✅ Set the Standard

  • Own and maintain the Experience Manager Competency Standard
  • Assess all 27 EMs against it; re-assess every 6 months
  • Publish the live Capability Matrix and population-level gap analysis

✅ Develop & Coach

  • Turn assessment results into signed, tracked development plans
  • Design and deliver the EM technical curriculum & certification
  • Provide field-based 1:1 coaching; build a network of SMEs, trainers, buddies & mentors
  • Verify application on-site — self-reported completion is not accepted

✅ Onboard for Readiness

  • Own the full orientation & technical onboarding journey for all new hires
  • Assess at Day 30 and Day 90; no unsupervised assignments until certified
  • Target: median time to CORE certification ≤ 60 days

✅ Clarify Performance

  • Own the EM KPI framework & monthly Performance Scorecard
  • Reconcile data across Masterplan, SnagReport, Finance & Mollak
  • Diagnose gaps: capability vs management vs process vs data — Portfolio Managers decide the action

✅ Raise Standards Continuously

  • Build and maintain the EM Standards Library (SOPs, playbooks, checklists)
  • Update within 15 working days of any regulatory change
  • Fix the process before training the person

Requirements

Essential

  • Bachelor’s degree (Engineering, Property/Facilities Management, Business Admin or related)
  • 6+ years in Dubai OA/community management — minimum 3 years personally running portfolios, budgets, General Assemblies, Mollak cycles & service-provider performance
  • Proven track record raising others’ performance to measurable standards — with before/after evidence
  • Deep knowledge: Dubai Law No. 6/2019, RERA, Mollak, escrow, service charges, DLP, FM contracting
  • Advanced Excel; Masterplan, SnagReport, Mollak portal experience
  • Fluent written & spoken English — Arabic is an advantage

Preferred

  • RERA/DREI or accredited OA management qualification
  • Train-the-Trainer, ICF/EMCC coaching, or CIPD/A1 assessor qualification (can be funded post-hire)

Core Competencies

  • Expert in OA Governance & Service Charge Management
  • Expert in Community Operations & Provider Management
  • Expert in Technical Training, Coaching & Facilitation
  • Expert in Persuasion & Influencing — your success depends entirely on this
  • Solid in Assessment, Data Analysis & Process Improvement
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Workable (global search)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Workable (global search)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Workable (global search)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.