The posting
The Property Operations Manager has overall responsibility for the successful operations of the property and onsite coordination, assistance, and general oversight for various phases of construction projects occurring onsite. The ideal candidate will be both a strategic leader and a detail-oriented executor. We work in an entrepreneurial environment, so the candidate must possess the ability to pivot and evolve, and to make decisions in a rapidly moving environment. An orientation toward customer service is also paramount as we work to serve our customers, our tenants, and our communities. The day-to-day work of an Property Operations Manager is highly cross-functional in nature with particular coordination with the General Manager & Construction and Development Oversight Manager, who is based in Pittsburgh, and the Tenant Coordinator at Corporate, A highlight of this role is the opportunity to be part of the ongoing revitalization of Station Square.
Key position accountabilities
- Manage day-to-day operations of Station Square, including but not limited to disruptive construction work (both LL and T), deliveries, snow removal, landscaping, trash removal, contracted cleaning services, contracted security services, and physical plant systems.
- Plan, organize, and monitor the scheduling, completion, and documentation of Preventative and Corrective Maintenance for both Tenant and base building related equipment. Ensure that all maintenance records are kept up-to-date and maintained as required
- Build and maintain relationships with key local and regional partners and officials, including the City of Pittsburgh Building Department, Fire Safety, Board of Health, Police Department, PennDOT, and Emergency Services.
- Establish strong relationships with tenants and deliver best-in-class customer service.
- Work alongside the on-site management team, tenants, and Tenant Construction to create a welcoming “onboarding” experience for new tenants and for existing tenants getting to know WS Development.
- Partner with internal construction and development teams to build and maintain the property, identifying improvement opportunities to keep Station Square best-in-class.
- In partnership with the GM, build and manage the property’s Common Area Maintenance (“CAM”) budget; critically evaluate financial trade-offs, select knowledgeable vendors, and negotiate the best deals.
- Champion the use of AI tools across the team to drive efficiency in contract tracking, invoice review, vendor communications, reporting, and other day-to-day workflows.
- Responsible for partnering in the oversight of the construction process related to tenant build outs and building development on property.
- Plan review, specifically related to constructability with an eye on items that will be a maintenance concerns post-construction. Both landlord and tenant plans should be reviewed with an eye towards what could impact aesthetically, such as sidewalk and/or sidewalk modifications.
- Prepare reports after any site visit for distribution to the construction team to highlight progress, concerns, and onsite conversations, with pictures included.
- Overseeing day to day construction activities as a partner to the Construction team, including daily check-ins with contractors, attending weekly Owner, Architect and Contractor (“OAC”) meetings, schedule monitoring, ensuring specifications and GC Rules & Regulations are being strictly followed (both Landlord and Tenant), and coordination of all aspects that impact the property, specifically other tenants. Coordinate and oversee tenant upgrades throughout term of the Lease on behalf of corporate team, which may include but not be limited to the replacement of HVAC equipment, storefront repairs or minor modifications/renovations of the space.
- Partner with insurance companies + lenders on property related items
- Manage vendors including contracts, insurance requirements, and day to day optimization of staffing and staff performance
- Oversee large expense projects on property from RFP to completion
- Understand that this role is public-facing and requires nurturing of key relationships with the entire Pittsburgh community.
- Perform assessments to assist in the development of long-range capital plans and budget
- Stay abreast of lease terms for both new and existing tenants to understand maintenance obligations and the effects those obligations have on the day to day operations of the center.
- Must be flexible and available to work occasional evenings and weekends, depending on scheduled events.
Requirements
- Enthusiasm, entrepreneurial initiative, and a strong work ethic
- Strong organizational skills
- Clear, concise communication skills
- Desire to work hard & with a strong sense of urgency
- A team player
- Can-do, optimistic attitude
- Orientation toward innovation and trying new things
- Consistent focus on optimization and improvement (both self-improvement and the work)
- High ethical standards and integrity
- Proficiency in computer skills, including Microsoft Office, Word, Excel and Outlook
- General proficiency in reading construction drawings. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- General knowledge of construction means and methods
- Ability to identify deficient work by general contractors and provide resolution.
- Desire to adapt to and embrace new technology
- Comfort using AI tools to support contract tracking, invoice review, vendor communications, reporting, and other daily tasks.
- Ability to handle multiple projects simultaneously +ability to prioritize tasks
- Comfort with ambiguity and adaptability to change
- Occasional out-of-state travel is required
- Curiosity – comfortable asking questions, seeking answers from colleagues.
- Customer Service Oriented
- Ability to manage adversity
Education and Experience
- College degree required
- Experience in property management, construction, or store management preferred
- Experience working in a fast-paced, rapidly evolving workplace
Benefits
Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants and partners in mind.
Established in 1990, WS is one of few vertically-integrated real estate companies that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 25 million square feet of existing space and an additional 10 million square feet of planned development, it is one of the largest privately-owned development firms in the country.
